Jairo Baeza
Bellflower
Summary
Dynamic automotive professional with extensive experience at Gardena Honda, excelling in customer service and advanced diagnostics. Proven track record in upselling services and enhancing customer satisfaction. Skilled in employee training and quality assurance, fostering strong relationships to drive repeat business and operational excellence.
Overview
10
10
years of professional experience
Work History
Service Advisor
Gardena Honda
Gardena
05.2022 - Current
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Upsold additional products or services when appropriate.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Developed strong relationships with customers by providing exceptional customer service.
- Prepared invoices for services rendered and collected payments from customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Participated in ongoing training activities related to automotive technology advancements.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Automotive Manager
Chevron Fast Lube
Torrance
01.2015 - 05.2022
- Assessed employee performance regularly through reviews and feedback sessions.
- Negotiated contracts with suppliers for parts procurement at competitive rates.
- Managed daily operations of the shop including scheduling, staffing, budgeting, inventory control.
- Created monthly reports on inventory, sales and profits.
- Ensured compliance with safety regulations, company policies, and procedures.
- Recruited, hired and trained personnel in automotive service techniques.
- Implemented quality assurance protocols to ensure high standards of workmanship.
- Maintained records of all transactions related to vehicle repair services.
- Developed and implemented strategies to increase customer satisfaction.
- Provided technical support to customers regarding automotive repairs and maintenance services.
- Monitored sales performance and identified areas of improvement.
- Developed marketing campaigns to promote services offered by the shop.
- Conducted regular meetings with staff to discuss current projects and upcoming tasks.
- Resolved customer complaints efficiently while maintaining positive relationships.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
Education
Bachelor of Arts - Visual communications
Westwood College
Anaheim, CASkills
- Customer service
- Vehicle inspection
- Employee training
- Advanced diagnostics
- Sales monitoring
- Quality assurance
- Customer relationship management
- Clear communication
Timeline
Service Advisor
Gardena Honda
05.2022 - Current
Automotive Manager
Chevron Fast Lube
01.2015 - 05.2022
Bachelor of Arts - Visual communications
Westwood College
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