Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jaipal Singh Grewal

Abbotsford,British Columbia

Summary

Adaptable and customer-oriented professional with hands-on experience in fast-paced retail environments. Proven ability to deliver outstanding customer experiences, quickly learn new product knowledge, and handle challenges with a positive attitude. Committed to continuous growth and ready to contribute effectively in customer service and management roles.


Overview

3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

SR. Customer Operations Lead

Old Navy
Abbotsford
07.2023 - 09.2024
  • Trained, coached, and mentored associates to ensure quality service delivery.
  • Managing merchandising and helping updating store visuals.
  • Observed sales floor and point-of-sale area to identify theft activities.
  • Maintained a high level of awareness amongst associates to detect potential shoplifters.
  • Provided friendly and knowledgeable assistance to customers on the sales floor.

Retail Sales Associate

Old Navy
Abbotsford
09.2024 - 01.2025

Retail Sales Associate

Old Navy
10.2022 - 06.2023
  • Greeted customers and engaged in conversation to assess needs.
  • Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
  • Received and processed online orders for shipment or store pick-up.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Helped customers try on and fit merchandise.

Cashier

Kapoor Grocers
11.2021 - 06.2022
  • Resolving customer issues and interacting with different departments
  • Customer satisfaction
  • Answering calls and taking online orders
  • Running cash register
  • Stocking and zoning aisles
  • Maintaining cleanliness

Education

Diploma - Business Management

Kwantlen Polytechnic University
Surrey, British Columbia
09.2022 - 01.2025

High School Diploma -

BCM Senior Secondary School
Punjab, India
03.2019 - 03.2021

Skills

Canva

Accomplishments

  • Brand Associate of the Month (December 2022, June 2023, June 2024)
  • Achieved exceptional yearly review for effective performance in 2023-24.

Timeline

Retail Sales Associate

Old Navy
09.2024 - 01.2025

SR. Customer Operations Lead

Old Navy
07.2023 - 09.2024

Retail Sales Associate

Old Navy
10.2022 - 06.2023

Diploma - Business Management

Kwantlen Polytechnic University
09.2022 - 01.2025

Cashier

Kapoor Grocers
11.2021 - 06.2022

High School Diploma -

BCM Senior Secondary School
03.2019 - 03.2021

Similar Profiles

CREATE PROFILE
Jaipal Singh Grewal