Jaipal Singh Grewal
Abbotsford,British Columbia
Summary
Adaptable and customer-oriented professional with hands-on experience in fast-paced retail environments. Proven ability to deliver outstanding customer experiences, quickly learn new product knowledge, and handle challenges with a positive attitude. Committed to continuous growth and ready to contribute effectively in customer service and management roles.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
SR. Customer Operations Lead
Old Navy
Abbotsford
07.2023 - 09.2024
- Trained, coached, and mentored associates to ensure quality service delivery.
- Managing merchandising and helping updating store visuals.
- Observed sales floor and point-of-sale area to identify theft activities.
- Maintained a high level of awareness amongst associates to detect potential shoplifters.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
Retail Sales Associate
Old Navy
Abbotsford
09.2024 - 01.2025
Retail Sales Associate
Old Navy
10.2022 - 06.2023
- Greeted customers and engaged in conversation to assess needs.
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
- Received and processed online orders for shipment or store pick-up.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Helped customers try on and fit merchandise.
Cashier
Kapoor Grocers
11.2021 - 06.2022
- Resolving customer issues and interacting with different departments
- Customer satisfaction
- Answering calls and taking online orders
- Running cash register
- Stocking and zoning aisles
- Maintaining cleanliness
Education
Diploma - Business Management
Kwantlen Polytechnic University
Surrey, British Columbia 09.2022 - 01.2025
High School Diploma -
BCM Senior Secondary School
Punjab, India 03.2019 - 03.2021
Skills
Canva
Powerpoint
Problem Solving
Quick Learner
Creativity
Time Management
Product Merchandising
Customer service
Teamwork and collaboration
Accomplishments
- Brand Associate of the Month (December 2022, June 2023, June 2024)
- Achieved exceptional yearly review for effective performance in 2023-24.
Timeline
Retail Sales Associate
Old Navy
09.2024 - 01.2025
SR. Customer Operations Lead
Old Navy
07.2023 - 09.2024
Retail Sales Associate
Old Navy
10.2022 - 06.2023
Diploma - Business Management
Kwantlen Polytechnic University
09.2022 - 01.2025
Cashier
Kapoor Grocers
11.2021 - 06.2022
High School Diploma -
BCM Senior Secondary School
03.2019 - 03.2021