Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jainishkumar Prajapati

Antigonish

Summary

Dynamic professional with a strong background in healthcare and engineering, notably at Nova Scotia Health Authority. Proven ability in patient monitoring and teamwork, complemented by expertise in electrical system design. Recognized for delivering exceptional patient care and maintaining safety compliance, ensuring optimal outcomes in diverse environments.

Overview

9
9
years of professional experience

Work History

Health Support Aide

Nova Scotia Health Authority
Antigonish
04.2025 - Current
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Escorted patients before and after surgical procedures.
  • Coordinated discharge planning activities with social workers, nurses and physicians.
  • Restocked supplies and cleaned equipment between patients.
  • Received blood and bodily fluid samples and passed to employees
  • Monitored health and well-being of clients and reported significant health changes.
  • Performed basic, non-invasive medical assistant duties.
  • Provided comfort measures such as back rubs, reassurance, blankets or pillows when needed.
  • Collected specimens for lab testing.
  • Answered call lights promptly and responded to patient needs in a timely manner.
  • Helped maintain a clean and safe environment by following infection control protocols.
  • Supported nursing staff in day-to-day operations.
  • Completed day-to-day duties accurately and efficiently.

Unarmed Security Guard

Sentry Securities
Antigonish
10.2024 - Current
  • Conducted regular patrols of property to deter and detect signs of intrusion.
  • Provided information and assistance to employees, visitors, and customers.
  • Conducted access control procedures for building entrances and exits.
  • Kept management updated on security activities and incidents with detailed daily reports.
  • Checked personal bags and incoming and outgoing shipments with wands, metal detectors and hands-on inspections.
  • Managed building entrances and exits, manning security stations and preventing unauthorized access.
  • Logged security activities and prepared operational reports for management.

Customer Service Representative

Concentrix
Glace Bay
03.2023 - 08.2024
  • Maintained customer records by updating account information in database.
  • Managed high-volume call center inquiries, ensuring customer satisfaction through effective communication.
  • Implemented CRM software to track customer interactions and feedback.
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
  • Contributed to team effort by meeting performance goals and assisting colleagues when needed.
  • Assisted customers in navigating company website or application during support interactions.
  • Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.
  • Maintained up-to-date knowledge of product offerings to provide accurate information to customers.
  • Documented all call information according to standard operating policies and procedures.
  • Navigated multiple computer systems and utilized search tools to find information.
  • Managed difficult customer situations with professionalism and empathy.
  • Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
  • Facilitated weekly team meetings to discuss customer service metrics and goals.

Electrical Engineer

United Lifts
Ahmedabad
08.2017 - 11.2022
  • Implemented cutting-edge technology in development of smart grid systems.
  • Developed and implemented power distribution systems for commercial buildings, enhancing efficiency.
  • Designed complex electrical systems for industrial projects, ensuring compliance with national standards.
  • Documented results of complex analysis and design tasks for technical reports and formal meeting presentations.
  • Troubleshoot issues with production line equipment, finding root causes and implementing solutions quickly.
  • Supported quality assurance by evaluating completed components and full system installations.
  • Diagnosed and repaired electrical issues in facility systems.
  • Conducted safety checks on all equipment, following company protocols and guidelines.
  • Conducted cost analysis for various maintenance projects to determine most efficient solutions.
  • Drafted sketches, basic circuitry and component details using CAD systems.
  • Repaired or replaced damaged components in machinery as needed to maintain productivity levels.
  • Assembled electrical systems and prototypes using hand tools or measuring instruments.
  • Coordinated with vendors for procurement of necessary parts or services when needed.
  • Met monitoring guidelines to drive internal systems and ongoing contractor relationships.
  • Calibrated testing instruments regularly to guarantee accuracy during system evaluations.
  • Maintained long-term system performance with regular preventive maintenance and equipment calibration.
  • Inspected and maintained mechanical equipment to ensure optimal performance.
  • Helped to resolve electrical engineering problems encountered during construction projects.
  • Identified and resolved equipment malfunctions, replacing parts with new components supplied by vendor.

Apprentice Engineer

Gujarat State Electricity Corporation Limited
Gandhinagar
06.2016 - 05.2017
  • Completed accurate HVAC work by using compressed air systems and supporting components in detail.
  • Helped manage facility services, preventive maintenance and general maintenance.
  • Assisted in engineering projects, gaining practical experience in problem-solving and technical design.
  • Reviewed blueprints, schematics, or drawings to understand project requirements better.
  • Followed instructions from supervisors to complete assigned tasks accurately and efficiently.
  • Operated hand tools and power tools safely under guidance of experienced professionals.
  • Contributed to graphic design projects, enhancing creative design and software proficiency.
  • Worked alongside skilled trade workers while learning industry-specific terminology and practices.
  • Helped install various systems such as electrical wiring, plumbing fixtures, or HVAC components.
  • Assisted in maintaining and organizing tools, equipment, and materials.
  • Performed general labor duties, including lifting heavy objects and moving materials around job site.

Education

Bachelor of Science (B.S.) - Electrical Engineer

Gujarat Technological University
Kalol
05.2016

Diploma - Electrical Engineer

Gujarat Technological University
Mahudi
06.2013

High School - Grade 10

Gujarat Secondary and Higher Secondary Education Board
Gandhinagar
06.2009

Skills

  • Punctuality
  • Teamwork and collaboration
  • Patrolling techniques
  • Time management
  • Electrical design
  • Hardware design
  • Electrical system design
  • Test methods
  • Power distribution
  • Quality assurance
  • SOLIDWORKS software
  • Electrical testing
  • Electrical safety standards
  • Multitasking capacity
  • Product education
  • Client relations
  • Call center experience
  • Customer retention
  • Patient monitoring
  • Specimen collection
  • Basic medical assistance
  • Call response
  • Supply restocking
  • Safety compliance
  • Patient care

Languages

  • English, Proficient (C2)
  • Hindi, Proficient (C2)
  • Gujarati, Proficient (C2)
  • Sanskrit, Intermediate (B1)
  • Punjabi, Intermediate (B1)

Timeline

Health Support Aide

Nova Scotia Health Authority
04.2025 - Current

Unarmed Security Guard

Sentry Securities
10.2024 - Current

Customer Service Representative

Concentrix
03.2023 - 08.2024

Electrical Engineer

United Lifts
08.2017 - 11.2022

Apprentice Engineer

Gujarat State Electricity Corporation Limited
06.2016 - 05.2017

Bachelor of Science (B.S.) - Electrical Engineer

Gujarat Technological University

Diploma - Electrical Engineer

Gujarat Technological University

High School - Grade 10

Gujarat Secondary and Higher Secondary Education Board

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Jainishkumar Prajapati