JAINISHA PATEL
Weston,ON
Overview
4
4
years of professional experience
Work History
Workflow Officer
CIBC
05.2022
- The Workflow Coordinator is accountable for monitoring the inbound RightFax queues and Outlook email boxes for incoming faxes and emails from internal and external clients
- Upon receipt of an incoming fax or email, the coordinator views the fax or email instruction and directs it to the appropriate team within the Business Contact Centre (BCC) for fulfillment
- Problem Solving - Listen, ask questions, and deeply understand the needs of your clients and team
- Act like an owner by taking accountability for issues and know when to lean on others to build a better solution together
- Identify and recommend routine improvements to the job's operating efficiency and advise management of opportunities to modify existing processes and/or services.
Data Classification Associate (Data Analyst)
Numerator - India
05.2019 - 12.2021
- As 3 years of Wide experience in Requirement Elicitation from stakeholder via interviews, brainstorming, surveys, document analysis and conducting JAD sessions
- Also Experience in conducting GAP analysis, Risk analysis and Cost/Benefit analysis
- Experienced in documenting and implementing process improvements and propose alternate solution for problem resolution, Deep dive Data analysis and ability to understand millions of data to derive business decision
- Highly proficient in working with Users and Stakeholders to elicit, analyze, communicate, and validate requirements, identifying functional and non-functional requirements, document and verify Business Rules
- Functional Knowledge of Medicaid Management Information System MMIS
- Designed and implemented key measurement reports for conveying metrics to customers, monitoring service levels and attainments, identifying trends, and performing root cause analysis
- Collected, organized, and input information into digital database
- Collected, tracked, and organized data to evaluate current business and market trends
- Experienced in documenting and implementing process improvements and propose alternate solution for problem resolution, Deep dive Data analysis and ability to understand millions of data to derive business decision
- Excellent Business writing skills in writing project documentation such as: Business Requirements Document (BRD), Functional Requirement Document (FRD), and Use Case Specifications
- Working expertise in Workflows and UML diagrams such as Use case diagrams, Activity diagrams, Sequence diagrams and Class diagrams
- Experience with SQL queries to retrieve and manage data in Data base
- Proficient in problem analysis, solution development, and implementation planning over the entire Software Development Life Cycle
- Highly motivated self-starter with excellent communication, presentation, and interpersonal skills, can perform well both independently and with a team, always willing to work in challenging and cross-platform environments.
Web Developer
VAP Group
07.2017 - 04.2019
- Designed, built, and maintained complete websites
- Created landing pages, dashboards and web applications using WordPress Software
- Directed design, writing and production of page content to fulfils project demands and satisfy customer needs
- Built layouts according to customer parameters using HTML5 and CSS3
- Developed Unique Logos for Websites and Images for Webpage Using Photoshop.
Education
bachelor's in information technology -
Parul University
07.2017
Diploma in information technology -
Parul University
07.2014
Skills
- Project Methodologies: Waterfall, Rational Unified Process (RUP), UML, Agile, Scrum
- Documentation Processing: MS PowerPoint, MS Word, MS Excel, MS Outlook, MS Visio, TFS, Quality center, JIRA, and Rational Requisite Pro
- Database Tools: MS Access, MS SQL Sever
- Quality Assurance: Software Application Testing Life Cycle
- Adobe Photoshop
- WordPress
- IT troubleshooting and service management
- Basic networking
- Software testing and deployment
- Fluent English speaking and writing
- Professional Email writing
- Customer service
- Workload prioritization and time management
- Fluent in Language
- Customer Service
- Equipment Operation
- Analytical and Critical Thinking
- Project Planning
- Organization and Time Management
Timeline
Workflow Officer
CIBC
05.2022
Data Classification Associate (Data Analyst)
Numerator - India
05.2019 - 12.2021
Web Developer
VAP Group
07.2017 - 04.2019
bachelor's in information technology -
Parul University
Diploma in information technology -
Parul University
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