JAINIL SUTHAR
Hamilton,Ontario
Summary
With three years of experience in technical customer support, exceptional service to clients is provided. Possessing strong troubleshooting skills for software and hardware issues, complex technical problems can be resolved while effectively communicating with customers of varying technical knowledge. Proficiency is shown in the use of various help desk software and tools such as remote desktop applications, ticketing systems, and knowledge management systems. A passion for technology and continuous learning enables staying current with industry advancements and providing innovative solutions. Being a customer-centric problem-solver who thrives under pressure and exceeds expectations, there is confidence in adding value to any technical customer support team.
Overview
4
4
years of professional experience
Work History
Customer Support Associate
Grubbrr Pvt. Ltd,
06.2022 - 08.2022
- Provided technical support and customer service to clients who used our POS software.
- Resolved technical issues, such as software bugs, connectivity problems, and hardware malfunctions.
- Answered customer inquiries about product features, pricing, and other general information.
- Worked with customers to troubleshoot issues and identify solutions.
- Collaborated with the development team to identify and resolve software bugs.
- Designed and developed user manuals, training guides, and other support materials to enhance customer experience.
- Installed and configured software and hardware for customers as needed.
- Developed and maintained a knowledge base of common issues and solutions to streamline support processes.
Customer Support Representative
Intelligent Business Technologies LLC
04.2020 - 05.2022
- Responded to customer inquiries and technical issues via phone, email, or chat in a professional and courteous manner.
- Provided accurate and timely solutions to customer issues, escalating to higher levels of support when necessary.
- Utilized technical expertise to diagnose and resolve software and hardware issues.
- Documented customer interactions and issue resolutions in our customer service system.
- Identified trends in customer inquiries and suggested improvements to products and services.
- Collaborated with cross-functional teams to resolve complex issues and provide customer feedback.
Test Administrators
Pearson India Pvt. Ltd
02.2018 - 03.2020
- Complied with all testing procedures and strictly adhered to company policies using careful judgment.
- Checked-in testing candidates, verified identification, and explained the exam process.
- Proctored / invigilated candidates while testing.
- Troubleshot with internal departments to fix technical issues.
Education
PG - Quality Assurance - Manufacturing And Management
08.2023
Bachelor's in Mechanical Engineering - Engineering
04.2022
Skills
- Shipping and Receiving Understanding
- Microsoft PowerPoint
- Professional Development
- Closing Sales
- Customer Service
- POS Systems Expertise
- Hardware and Software Configuration
- Customer Relations
- Customer Needs Assessments
- Administrative Support
- CRM Software
- Sales Expertise
Timeline
Customer Support Associate - Grubbrr Pvt. Ltd,
06.2022 - 08.2022
Customer Support Representative - Intelligent Business Technologies LLC
04.2020 - 05.2022
Test Administrators - Pearson India Pvt. Ltd
02.2018 - 03.2020
Conestoga College Institute of Technology And Advanced Learning - PG, Quality Assurance - Manufacturing And Management
Gujarat Technological University - Bachelor's in Mechanical Engineering, Engineering
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