Jainesh Kant
Mississauga,ON
Summary
Dynamic Client Services Analyst with a proven track record at the University of Toronto, adept at technical troubleshooting and user training. Expert in diagnosing complex hardware and software issues, while delivering exceptional support. A collaborative team player committed to enhancing system performance and ensuring seamless operations for end-users.
Overview
8
8
years of professional experience
Work History
Client Services Analyst
University Of Toronto, St. George Campus
11.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Analyzed existing data sets to identify trends and patterns that informed strategic decisions on behalf of clients.
Capstone Project
City of Mississauga
01.2017 - 06.2017
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
Some College (No Degree) - Computer Programming
06-2017
- Completed professional development in Computer Programming
- Used various programming languages to create programs and applications for users
Skills
- Technical troubleshooting
- Application installations
- Desktop support
- Videoconferencing
- Hardware troubleshooting
- System diagnostics
- User guidance
- User training
- Collaborative team player
Timeline
Client Services Analyst - University Of Toronto, St. George Campus
11.2022 - Current
Capstone Project - City of Mississauga
01.2017 - 06.2017
Sheridan College - Some College (No Degree), Computer Programming
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