Jainam Shah
Summary
Friendly Bartender with exceptional serving skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
2
2
years of professional experience
Work History
Bartender/server
Steam Whistle Brewing
09.2023 - Current
- Create a positive experience through attentive service and following service procedures
- Familiarity with food and beverage offerings to provide recommendations and answer guest inquiries
- Use seat-specific ordering to ensure precise delivery and maintain accuracy in the POS system
- Monitor food quality, respond to guest requests promptly, and ensure satisfaction with food and service
- Proficient in crafting diverse cocktails for events
- Efficiently served in high-stress event settings.
- Served high customer volumes during special events, nights, and weekends.
Host
The Rec Room
09.2022 - 04.2024
- Welcomed guests and gathered information to seat groups or place them on the waitlist
- Resolved customer service and food-related issues to maintain guest satisfaction
- Offered seating and other special accommodations to customers according to preferences and dining area volume
- Managed daily card and cash transactions, maintaining payment records, and investigating discrepancies
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
Customer Service Representative
Wallmart
08.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post Graduate Diploma in Public Relations -
York University
05.2024
Post Graduate Diploma in Human Resource Management -
York University
06.2023
Bachelors In Business Administration in Finance -
GLS University
05.2022
Skills
- Team Leadership
- Strong multitasking
- Liquor, beer, and wine knowledge
- Customer-Oriented
- Food Running
- Verbal and Written Communication
- Highly Organized
- Time Management
- Personable and Friendly
- Fast Learner
Timeline
Bartender/server
Steam Whistle Brewing
09.2023 - Current
Host
The Rec Room
09.2022 - 04.2024
Customer Service Representative
Wallmart
08.2022 - 12.2022
Post Graduate Diploma in Public Relations -
York University
Post Graduate Diploma in Human Resource Management -
York University
Bachelors In Business Administration in Finance -
GLS University
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