Jaina Thomas
Thorold,ON
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
China Home Life
12.2023 - 12.2024
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed orders and returns using company-specific software systems.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Collaborated with team members to streamline communication processes.
Education
High School Diploma -
OUR OWN ENGLISH HIGH SCHOOL DUBAI
UNITED ARAB EMIRATES 05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft outlook
- Professional telephone demeanor
- Microsoft Excel
- CRM software
- POS systems expert
- Microsoft PowerPoint
- Microsoft Office Suite
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Volunteering
- Playing Sports
- Surfing
Extracurricular activities
- Model United Nations (MUN)
- Robotics Club
- Coding/Programming Club
- Quiz Bowl or Academic Decathlon
- Language Club (e.g., Arabic, French)
- School newspaper or literary magazine
Timeline
Customer Service Representative
China Home Life
12.2023 - 12.2024
High School Diploma -
OUR OWN ENGLISH HIGH SCHOOL DUBAI