Jaina Mistry
Scarborough,Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Transcriptionist
Linguistix Tank
06.2022 - Current
- Transcribe audio recordings into accurate written documents
- Edit and proofread transcripts for clarity, grammar, and formatting consistency
- Collaborate with clients to understand specific transcription requirements and deadlines
- Maintain confidentiality and security of sensitive information
- Utilize transcription software and tools to enhance efficiency and accuracy
Technical Support Representative
Teleperformance
03.2021 - 05.2022
- Provide technical assistance and customer support via phone and email
- Troubleshoot and resolve hardware and software issues for a variety of products
- Document and track customer interactions and issues in the ticketing system
- Educate customers on product features and best practices for optimal use
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Maintain knowledge of current products, services, and industry trends
Team Member
Tim Hortons
08.2019 - 12.2020
- Greet and assist customers with menu selections and orders in a friendly and efficient manner, and serve food and beverages according to Tim Hortons standards
- Operate the cash register and handle transactions accurately
- Maintain cleanliness of work areas, including dining and food preparation spaces
- Collaborate with team members to meet service goals and enhance customer satisfaction, and health and safety regulations to ensure a safe working environment
Education
Post Graduation Certificate - Global Business Management
Fleming College
Peterborough, ONMasters - Human Resource Management
CHARUSAT University
Bachelors - Commerce
Sardar Patel University
Skills
- Troubleshooting and problem resolution
- Fast and accurate typing skills
- Research skills for industry-specific terminology
- Editing and proofreading abilities
- Documentation and reporting skills
- Strong verbal and written communication
- Excellent listening comprehension
- Strong interpersonal skills
- Empathy and emotional intelligence
- Problem-solving and conflict resolution
- Flexibility in a fast-paced environment
- Attention to detail
- Problem-solving aptitude
- Multitasking Abilities
- Punctuality
- Public Speaking
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
Timeline
Transcriptionist
Linguistix Tank
06.2022 - Current
Technical Support Representative
Teleperformance
03.2021 - 05.2022
Team Member
Tim Hortons
08.2019 - 12.2020
Masters - Human Resource Management
CHARUSAT University
Bachelors - Commerce
Sardar Patel University
Post Graduation Certificate - Global Business Management
Fleming College
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