Jaimy Jodouin
565 Needham St Fredericton,NB
Summary
For the last eight (8) years I’ve been working with an organization that is one of the leaders in corporate digital learning; four (4) years as a Compliance Customer Success Manager and three (3) years as an Implementation consultant.
Overview
25
25
years of professional experience
Work History
Compliance Customer Success Manager
Skillsoft
01.2020 - 11.2023
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Partner cross-functionally with the product, and development teams to investigate bugs and technical issues, and solve for client facing issues while building technical understanding of Skillsoft’s product suite
- Partner with sales teams to build and present business cases for expanding client product mix to exceed client’s goals.
Implementation Consultant
Skillsoft
06.2016 - 12.2019
- Worked on multiple projects at any given time which required diligent tracking for each to determine next steps.
- Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
Lead Generator
Skillsoft
10.2015 - 05.2016
- Reached out to prospective customers using effective social media, research skills and networking events.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Developed extensive knowledge of products and services to better assist customers.
Project Coordinator
Delta Hotels Global Reservation Services
05.2015 - 09.2015
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
Revenue Management Coordinator
Delta Hotels and Resorts Corporate Office
05.2007 - 04.2015
- Responsible for compiling data, maintaining information and sending out month end results and reports related, but not limited to Revenue Management metrics and quality assurance programs
- Also responsible for training, maintaining and compiling data results for Delta’s national referral program as the Corporate Champion.
CRS Support Services
Delta Hotels Global Reservation Services
04.2004 - 04.2007
- Tier 1 systems support to all Delta Hotels and Resorts
- Responsible for trouble-shooting and daily maintenance of each Hotel’s interface.
Global Distribution Systems Agent
Delta Hotels Global Reservation Services
11.2000 - 03.2004
- Extensive knowledge in the 4 Travel Agent Systems (Sabre, Apollo, Worldspan and Amadeus)
- Responsible for building and maintaining all rates in these systems
- Communicating with Travel Agents on a daily basis
- Responding to all email inquiries from our clients.
Reservation Agent
Delta Hotels Global Reservation Services
01.1999 - 10.2000
- Provided our guest with an effortless reservation experience
- Helped to organize and maintain the customer database.
Data Entry Agent
Delta Hotels Global Reservation Services
10.1998 - 12.1998
- Aided in the sorting of companies and clients in the Hotel system.
Education
Bachelor of Arts Program -
Saint Thomas University
Certificate in Hotel Revenue Management -
eCornell
01.2008
Skills
- Salesforce
- MS Office (Teams, Excel, Word, PowerPoint, Outlook, and Front Page)
- Google Mail and Google Documents
- Internet Browsers (Chrome, Firefox and Safari)
Languages
Fluent in English and can speak French
Volunteer Experience
- Habitat for Humanity NB, 2019, Present, Board of Directors
- Habitat for Humanity NB, 2013, Present, Volunteer
References
Available upon request
Timeline
Compliance Customer Success Manager
Skillsoft
01.2020 - 11.2023
Implementation Consultant
Skillsoft
06.2016 - 12.2019
Lead Generator
Skillsoft
10.2015 - 05.2016
Project Coordinator
Delta Hotels Global Reservation Services
05.2015 - 09.2015
Revenue Management Coordinator
Delta Hotels and Resorts Corporate Office
05.2007 - 04.2015
CRS Support Services
Delta Hotels Global Reservation Services
04.2004 - 04.2007
Global Distribution Systems Agent
Delta Hotels Global Reservation Services
11.2000 - 03.2004
Reservation Agent
Delta Hotels Global Reservation Services
01.1999 - 10.2000
Data Entry Agent
Delta Hotels Global Reservation Services
10.1998 - 12.1998
Bachelor of Arts Program -
Saint Thomas University
Certificate in Hotel Revenue Management -
eCornell
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