Jaimin Baheti
Etobicoke,ON
Summary
Dynamic professional with a proven track record in customer service and project management, notably at Walmart. Excelled in complaint resolution and customer relationship management, enhancing customer retention by developing effective service training processes. Demonstrated leadership and problem-solving abilities in fast-paced environments. Skilled in Microsoft PowerPoint and adept at fostering client relationships, ensuring high-quality deliverables. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented and developed customer service training processes.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Portfolio Management Intern
SBI Capital Markets
04.2022 - 02.2023
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
Education
Post Graduation Diploma - Finance
Humber Institute of Technology And Advanced Learning
Toronto, ON08.2025
Bachelor of Commerce - Finance
Gls University
India03.2022
Skills
- Complaint resolution
- Information Security
- Paperwork Processing
- Report Generation
- Appointment Scheduling
- Product Knowledge
- Call Management
- Data Entry
- Customer Relationship Management (CRM)
- Problem-solving abilities
- Microsoft PowerPoint
- Payment Processing
- Product Education
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
National Institute of Securities Markets(NISM-8)
Timeline
Customer Service Representative
Walmart
03.2024 - Current
Portfolio Management Intern
SBI Capital Markets
04.2022 - 02.2023
Post Graduation Diploma - Finance
Humber Institute of Technology And Advanced Learning
Bachelor of Commerce - Finance
Gls University
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