Jaime Vladimir Vargas Hernandez

Demonstrated achiever with extensive background in customer service, sales and light accounting. I am goal oriented and understand the need to meet time sensitive deadlines. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

• Excellent customer service skills with the proven ability to empathetically manage difficult client interactions while effectively resolving outstanding issues or problems
• Ability to efficiently elicit and process the necessary information from a diverse clientele.
• Excellent verbal and written communication skills with a demonstrated aptitude for interviewing diverse group or individuals.
• Organizational skills with excellent attention to detail and the ability to multitask.
• Knowledge of the larger social justice network in which LAO operates
• Proficiency with Microsoft Office Software. SQL, SAS, CRM and GDS (Amadeus), Project, Publisher, Visio, Power Point and Internet. Computer Operating Burn-in System (Banking Software) OnDemand.

• Learn quickly and easily. Work well under pressure, and communicating ideas clearly and effectively. Extensive customer service background in person, over the phone, chat or email.
• Enthusiastic and work well independently and as a team. Willing to go the step beyond to meet goals and customer satisfaction.
• Adaptability and Flexibility
• Focus on Quality and Best Practice
• Problem Solving and Judgment