Desired Job Title
Booking AgentManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Kelowna, BCVernon, BC
Open to relocation: Yes
Open To Work
Jaimen ormandy
Surrey
Work Preference
Summary
Results-driven professional with extensive experience in customer service. Recognized for strong problem-solving, time management, and attention to detail, contributing to improved operational efficiency and customer loyalty.
Overview
22
22
years of professional experience
Work History
Booking Agent
Handydart
01.2020 - Current
- Managed scheduling and coordination of transportation services for clients.
- Oversaw daily operations, ensuring compliance with company policies and service standards.
- Maintained accurate records of all bookings, enabling easy access to information and effective communication among team members.
- Analyzed client needs and preferences to optimize booking processes and improve customer satisfaction.
- Trained new staff on booking systems, policies, and customer service protocols.
Manager
Money Mart
06.2004 - 12.2019
- Led team in daily operations, ensuring compliance with company policies and procedures.
- Developed training programs for staff to enhance customer service and operational efficiency.
- Streamlined process workflows, resulting in improved transaction times and customer satisfaction.
- Fostered positive relationships with customers, enhancing loyalty and repeat business initiatives.
- Mentored junior staff, promoting a culture of continuous improvement and professional development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
City School
Vancouver, BC06-2004
Skills
- Customer service
- Talent scouting
- Administrative tasks
- Excellent communication
- Teamwork
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Booking Agent
Handydart
01.2020 - Current
Manager
Money Mart
06.2004 - 12.2019
High School Diploma -
City School