JAIME BELTRAN ORTIZ
6364 Yucca St. Apt 312, Hollywood
Overview
11
11
years of professional experience
Work History
Hotel Operations Manager
On The Beach,LLC
04.2018 - Current
- Manage employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintain accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Regularly analyze guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Coordinate new hire and termination processes to facilitate smooth operations.
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
Hospitality Recruiter
PeopleReady
01.2017 - 04.2018
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Ensured compliance with federal regulations through meticulous record-keeping and timely reporting of drug test results.
- Established strong relationships with external partners including employers, educational institutions, and government agencies to expedite the verification process when necessary.
- Maintained up-to-date knowledge of changing labor laws impacting employment verification processes, adapting procedures accordingly.
Hotel Front Desk Agent
Hyatt Regency Indian Wells Resort & Spa
01.2016 - 01.2017
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
Housekeeping Assistant
The Ritz-Carlton
04.2014 - 06.2016
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Housemen
JW Marriott Desert Springs Resort & Spa
06.2013 - 04.2014
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Education
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Los Angeles, CA08.2024
Associate of Science - Criminal Justice
Los Angeles City College
Los Angeles, CA12.2021
High School Diploma -
Desert Mirage High School
Thermal, CA06.2012
Skills
Fluent in Spanish, politics, immigration law, art museums, cooking, & swimming
Self-Volunteer to help first-time DACA recipients fill out USCIS forms year 20-21
Timeline
Hotel Operations Manager
On The Beach,LLC
04.2018 - Current
Hospitality Recruiter
PeopleReady
01.2017 - 04.2018
Hotel Front Desk Agent
Hyatt Regency Indian Wells Resort & Spa
01.2016 - 01.2017
Housekeeping Assistant
The Ritz-Carlton
04.2014 - 06.2016
Housemen
JW Marriott Desert Springs Resort & Spa
06.2013 - 04.2014
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Associate of Science - Criminal Justice
Los Angeles City College
High School Diploma -
Desert Mirage High School
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