Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jaime Arciaga

Edmonton,AB

Summary

Detail-oriented and self-motivated individual that is adept in working in a fast-paced industry and field operations. Results oriented with a proven record of working collaboratively with colleagues to achieve goals. With the growing demands in various fields of work, I am thrilled to be part of a company that offers challenge and growth with opportunities to enrich my knowledge and skills while contributing my best to the organization I work for.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
09.2022 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Swing Manager

Mcdonald's
02.2021 - 10.2023
  • Enhanced team efficiency by implementing effective scheduling and staff management strategies.
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.
  • Streamlined order processing for faster service times, contributing to positive customer feedback.
  • Led employee training sessions for improved performance and adherence to company standards.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
  • Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
  • Conducted regular equipment maintenance checks to minimize downtime due to malfunctions or repairs.
  • Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

Bachelor of Arts - Communication Arts

Tarlac State University
Philippines
06.2019

Skills

  • Excellent interpersonal, customer service, problem-solving, multi-tasking and communication skills
  • Cash Handling
  • Leadership and Teamwork
  • Effective Time Management
  • Advanced Computer System Skills
  • Microsoft Office
  • Organized and efficient

Languages

English
Native or Bilingual

Certification

  • Food Handler Certificate, Canadian Institute of Food Safety, [March 2022 - March 2027]
  • Standard First Aid (CSA Intermediate) Level C CPR and AED, St. John Ambulance, [September 2022 - September 2025]

Timeline

Barista

Starbucks
09.2022 - Current

Swing Manager

Mcdonald's
02.2021 - 10.2023

Bachelor of Arts - Communication Arts

Tarlac State University

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Jaime Arciaga