Jaime Arciaga
Edmonton,AB
Summary
Detail-oriented and self-motivated individual that is adept in working in a fast-paced industry and field operations. Results oriented with a proven record of working collaboratively with colleagues to achieve goals. With the growing demands in various fields of work, I am thrilled to be part of a company that offers challenge and growth with opportunities to enrich my knowledge and skills while contributing my best to the organization I work for.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
16565 97 St. NW, Edmonton, AB T5X 6A9
09.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Swing Manager
Mcdonald's
24 165 Ave. NW, Edmonton, AB T5Z 3L3
02.2021 - 10.2023
- Enhanced team efficiency by implementing effective scheduling and staff management strategies.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Led employee training sessions for improved performance and adherence to company standards.
- Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Collaborated with fellow managers to develop creative solutions for operational challenges, improving overall restaurant efficiency.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Conducted regular equipment maintenance checks to minimize downtime due to malfunctions or repairs.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Bachelor of Arts - Communication Arts
Tarlac State University
Philippines06.2019
Skills
- Excellent interpersonal, customer service, problem-solving, multi-tasking and communication skills
- Cash Handling
- Leadership and Teamwork
- Effective Time Management
- Advanced Computer System Skills
- Microsoft Office
- Organized and efficient
Languages
English
Native or Bilingual
Certification
- Food Handler Certificate, Canadian Institute of Food Safety, [March 2022 - March 2027]
- Standard First Aid (CSA Intermediate) Level C CPR and AED, St. John Ambulance, [September 2022 - September 2025]
Timeline
Barista
Starbucks
09.2022 - Current
Swing Manager
Mcdonald's
02.2021 - 10.2023
Bachelor of Arts - Communication Arts
Tarlac State University