Jaime Antonio Lopez Magana
Learning And Development Specialist
San Diego,CA
Summary
Learning and Development professional with track record of driving impactful training initiatives and fostering continuous improvement. Skilled in designing and implementing training programs that enhance team performance and adapt to organizational needs. Strong emphasis on collaboration, effective communication, and strategic thinking to achieve measurable results. Reliable and flexible, always ready to meet changing needs and ensure success in dynamic environments.
Overview
9
9
years of professional experience
Work History
Learning and Development Consultant
National General Lender Services
03.2022 - Current
- Developed and implemented successful onboarding program.
- Provided coaching and mentoring to employees.
- Conducted thorough needs assessments to tailor learning solutions, ensuring alignment with organizational goals and employee skill gaps.
- Customized training materials for diverse learning styles, enhancing comprehension and application of concepts.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
Learning Experience Leader
TaskUs
06.2020 - 09.2021
- Mentored new hire and tenured staff members, helping them develop leadership skills and advance their careers within the organization.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Identified team weak points and implemented specific courses to resolve concerns.
- Assisted with new hire processing and existing training programs.
- Evaluated customer needs and feedback to drive product and service improvements.
Learning and Development Coordinator
Call Center Services International
05.2016 - 04.2020
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Aligned training objectives with overall business goals, ensuring that all learning activities supported strategic priorities.
- Evaluated the effectiveness of training activities through feedback surveys and assessment tools, leading to continuous improvement efforts.
- Collaborated with cross-functional teams to identify skill gaps and design targeted training initiatives.
- Provided guidance to managers on tailoring employee development plans, enabling more personalized career growth opportunities.
Education
Licenciatura En Derecho (Mexican Law School) - Law
Universidad Autonoma De Baja California
Baja California, MX 05.2001 -
No Degree - Business Administration
Universidad Humanitas
Tijuana, MX 05.2001 -
Skills
Adaptability and flexibility
Soft skills training
Training delivery
Onboarding programs
Career development
Employee engagement
Critical thinking
Organizational skills
Timeline
Learning and Development Consultant
National General Lender Services
03.2022 - Current
Learning Experience Leader
TaskUs
06.2020 - 09.2021
Learning and Development Coordinator
Call Center Services International
05.2016 - 04.2020
Licenciatura En Derecho (Mexican Law School) - Law
Universidad Autonoma De Baja California
05.2001 -
No Degree - Business Administration
Universidad Humanitas
05.2001 -
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