Hi, I’m
Jaime Zaporzan
Calgary,AB
Summary
Results-driven executive with over 7 years of experience in product management and innovation leadership in technology startups and scale-ups. Proven track record in driving business growth through successful product management, operations, marketing, and client engagement. Skilled in leading cross-functional teams to deliver high-impact products and services in fast-paced environments. Strong business acumen with a Bachelor of Commerce (Honors) from the University of Manitoba and a Digital Product Management Certificate from 280 Group. Seeking an executive position in a technology company where I can leverage my expertise to drive innovation, growth, and impact.
Overview
9
years of professional experience
Work History
Cold Bore TechnologyCalgary, AB
Vice President, Product Management
01.2023 - 05.2023
Job overview
- Lead the ideation, development, and launch of product improvements that generate over $30MM in annual revenue
- Collaborate with team members and use data to develop and execute the company's product vision and strategy
- Manage and mentor a team of 5 product managers, 3 marketing team members, 5 client engagement account managers, and focus on creating a culture of innovation, excellence, safety, and fun
- Conduct market research and analyze customer feedback to identify opportunities for product growth and development
- Develop and execute go-to-market plans for new product releases, which have resulted in a 28% increase in customer adoption, and a 4-point improvement in NPS
- Work cross-functionally with engineering, sales, and operations teams to ensure alignment on product goals and timelines
- Manage the entire product lifecycle from concept to end-of-life, ensuring that product meets quality standards and regulatory requirements
- Create and maintain product documentation, including user guides, release notes, and product requirements documents
- Implement metrics and reporting to measure product success, including revenue growth, customer retention, and product usage metrics
- Spearheaded the creation of the Client Engagement team and led the successful launch of an enterprise-level Client Success software solution, resulting in the elimination of data silos and streamlining of the customer lifecycle for improved efficiency and customer satisfaction.
- Developed and executed strategic plans to support the vision of the organization.
- Formulated policies that improved operational efficiency and productivity.
- Directed business development initiatives, including acquisitions and joint venture agreements.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Established performance standards for staff members in order to drive productivity levels up.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Implemented process improvement procedures that resulted in cost savings across the board.
TrustBIX Inc.Edmonton, AB
Digital Product Manager, Innovation Team
02.2020 - 01.2022
Job overview
- Defined product vision, strategy, and roadmap through requirements elicitation with internal and external stakeholders
- Developed and gained approval for the Innovation team's multiyear business strategy, ensuring alignment with the overarching corporate strategy and key business objectives
- Managed and prioritized customer / market requirements
- Collaborated closely with engineering, marketing, Senior Business Analyst and UX Designer to ensure the business cases, product requirements, and user experience worked in harmony to exceed client expectations
- Developed business plan and profitability estimates
- Generated solution descriptions, pricing models, distribution strategies, and positioning messages
- Prepared user stories and scheduling for solution implementation
- Planned and executed focus groups with key industry stakeholders to generate market awareness and identify collaboration opportunities
- Conducted market research and competitive analysis
- Increased and solidified market presence and diversified product offerings
- Conducted market analysis to identify partnership and investment opportunities and competition threats.
Amplicet Inc.Edmonton, AB
CEO
01.2020
Job overview
- Identified and prioritized opportunities to commercialize Amplicet Inc.'s intellectual property, while aligning the interests of the shareholders, employees, and Board of Directors
- Productized intellectual property
- Negotiated terms of business partnerships to best position the company to productize and commercialize intellectual property
- In charge of operational oversight and budgetary supervision
- Boosted team productivity through enhanced project planning, meetings and streamlining of tasks
- Built productive relationships with industry and government partners to support strategic business objectives
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices
- Created strategic partnerships with industry leaders to evaluate licensing opportunities
- Successfully facilitated the sale of the company's intellectual property in 2019, resulting in a profitable exit.
Triad Lighting TechnologiesEdmonton, AB
Director of Operations
10.2016 - 09.2018
Job overview
- Responsible for product planning and execution throughout the product lifecycle of Triad's commercial, agricultural, and industrial commercial lines of business
- Conducted market research to identify trends, economic shifts, customer's buying habits, information on competition and potential clients
- Implemented marketing strategies which cultivated growth of customer base
- Managed the company's relationships with contract manufacturers in Asia, ensuring that production schedules were met, and quality standards were maintained
- Coordinated with the company's legal team to negotiate and execute contracts with manufacturing partners, including terms related to production schedules, quality standards, and intellectual property rights
- Developed and implemented a comprehensive contract management process to ensure that all agreements with manufacturing partners were tracked, monitored, and renewed in a timely manner.
Blue Diamond Design Corp.Calgary, AB
Account Manager
07.2014 - 09.2016
Job overview
- Managed the portfolio and led prospecting efforts to maintain and grow the customer base
- Conducted on-site visits to assess customer requirements, set up contracts, and educate on maintenance plans for pressure vessels
- Oversaw the management of each customer's pressure vessel inventory and associated Canadian Registration Numbers (CRNs)
- Conducted competitor analysis and market research to identify opportunities and improve service offerings
- Negotiated rates, executed service terms, and customized service proposals to meet customer needs
- Delivered exceptional customer service to maintain and expand relationships, leading to increased business opportunities
- Proactively addressed issues to achieve prompt resolutions and maintain / improve customer satisfaction
- Carried responsibility for all interrelated supply chain management and logistics functions
- Managed quality assurance and quality control testing, documentation, standard operating procedures and reporting
- Educated clients on all existing and new products and product lines
- Performed initial client assessment and analysis at the start of the sales cycle
- Engaged and trained customer relationship management.
Education
University of Manitoba
Bachelor of Commerce, Honors
12.2012
University Overview
280 Group
Digital Product Management Certificate
University Overview
Challenge Dialogue System Network
Challenge Dialogue System Certificate, Apprentice
University Overview
Skills
- Product development and management experience in start-up and growth-stage environments
- Strong analytical and requirements elicitation skills
- Experience with agile and waterfall methodologies
- Proficient in developing product roadmaps and personas
- Market research and data analysis
- Strategic thinking and problem-solving skills
- Proven team leadership and delegation skills
- Conflict resolution and stakeholder management experience
- Excellent interpersonal skills with experience managing cross-functional teams
- Strong presentation and communication skills, both written and verbal
Timeline
Vice President, Product Management
Cold Bore Technology
01.2023 - 05.2023
Digital Product Manager, Innovation Team
TrustBIX Inc.
02.2020 - 01.2022
Director of Operations
Triad Lighting Technologies
10.2016 - 09.2018
Account Manager
Blue Diamond Design Corp.
07.2014 - 09.2016
CEO
Amplicet Inc.
01.2020
University of Manitoba
Bachelor of Commerce, Honors
280 Group
Digital Product Management Certificate
Challenge Dialogue System Network
Challenge Dialogue System Certificate, Apprentice
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