Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Jaime Senay

Cedar Valley,ON

Summary

My professional background relays different positions all related to customer service and assisting others. These experiences have taught me to communicate effectively and learn new strategies in communication. My background displays the use of multiple technological programs that I was able to learn and effectively use in completing necessary tasks with accuracy. Throughout my work experiences I have also learned to be open to developing new skills and become stronger in the skills I have obtained.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Garage Clothing Store
02.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built relationships with management in order to pursue a personal development plan leading to management and supervisory leadership positions.

Senior Inclusion Facilitator

Town Of Newmarket Camps
05.2023 - 09.2023
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies for a better experience at camp.
  • Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and town administration.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Led activities that developed students' physical, emotional, and social growth.
  • Encouraged students to take ownership of learning by providing choices.
  • Developed and implemented behavior management plans to improve student behavior.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements.

On Course Server and Bartender

Angus Glen Golf Club
06.2021 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Hostess

The Keg Steakhouse And Bar
08.2020 - 07.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Cashier

Little Brother's Kitchen
09.2018 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Arts - Criminal Justice And Public Policy (Honours)

University of Guelph
Guelph, ON
04.2025

High School Diploma -

Huron Heights Secondary School
Newmarket, ON
06.2021

Skills

  • Communication
  • Customer Service
  • Teamwork Skills
  • Adaptability
  • Behaviour Management
  • Time Management

Volunteer Experience

  • Kitchen Staff, Camp Mini-Yo-We, dishwashing, food prep, food distribution, dining room cleaning, July 2017,2018
  • Volunteer, Huron Heights Holiday Dinner, Greeter, Hair washing and styling, December 2017
  • Volunteer, Town of East Gwillimbury, Leader In Training program at Art Camp, July 2016
  • Care of children and ensured safety, May 2015 – present
  • Girls Inc 2017-2020: Events Volunteer

o  Christmas Father Daughter Dance

o  Prom Prep event for girls who could not afford dresses

o  Assisted attendees at activities- set up, tear down, decorating

Certification

  • Standard First Aid and CPR-C
  • HIGH FIVE: Principles of Healthy Child Development
  • Safeguard
  • Behaviour Management Systems Certificate

Timeline

Senior Inclusion Facilitator

Town Of Newmarket Camps
05.2023 - 09.2023

Sales Associate

Garage Clothing Store
02.2023 - Current

On Course Server and Bartender

Angus Glen Golf Club
06.2021 - 09.2021

Hostess

The Keg Steakhouse And Bar
08.2020 - 07.2021

Cashier

Little Brother's Kitchen
09.2018 - 08.2020

Bachelor of Arts - Criminal Justice And Public Policy (Honours)

University of Guelph

High School Diploma -

Huron Heights Secondary School

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