Jaime Santiago
Los Angeles
Summary
Organized and dedicated Administrative Assistant/ Sales Representative with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
LA KINGS VALLEY ICE CENTER
01.2025 - Current
- Works directly with the general manager to handle the daily operations of the center with emphasis on maintaining the schedule and assist with heavy phone calls.
- Assist the Operations Manager with daily tasks such as minor repairs to the facility and front of house customer service.
- Works closely with Hockey Director to ensure retention of teams, conflict resolution, collections, and communication throughout the league.
Production Assistant
Irvine Company
Irvine, CA
06.2020 - Current
- Coordinated production schedules, ensuring timely delivery of materials and resources
- Assisted in maintaining props, adhering to safety standards and operational protocols
- Streamlined communication between departments, enhancing workflow efficiency and collaboration
- Supported project management by tracking progress and addressing potential issues proactively
MANAGER
THE HIGHER PATH
01.2021 - 01.2025
- Managed a team of over 40 employees handling daily operations and exceeding daily sales goals.
- Maintained customer retention and built relationships to create collaboration for store events.
- Created educational programs for employee training and customer interaction.
- Assisted inventory department with counts, reconciliations, intake, collaborations with incoming companies.
CO-FOUNDER, OPERATIONS MANAGER
NEON BLOODBATH RECORDS
01.2020 - 01.2023
- Created an independent record label focused on shoegaze and grunge music.
- Handled daily operations, shipping, scouting, conflict resolution, and taught the artists about royalties and rights retentions with their music.
- Assisted with playlist submissions, radio play, and brand collaborations. Artists were featured on main page Spotify playlists and indie stations like Moonglow Radio and KCRW.
- Assisted with tours, merchandise, vinyl and cassette design and production, and sales to clear all inventory.
- Worked with other labels to create opportunities to expand the reach of our roster. This lead to helping our bands Pure Hex tour with Silversun Pickups and Ridgeway to tour with From Indian Lakes.
RETAIL SALES SUPERVISOR
LOS ANGELES PHILHARMONIC
01.2018 - 01.2020
- Managed the retail team at the Hollywood Bowl and The Walt Disney Concert Hall. Spent the summer seasons completely overseeing retail operations for the Bowl ensuring streamlined sales working to surpass the sales goals of previous years.
- Maintained the stores appearances working with designers to create new in store displays matching the ever changing themes of the venue's seasons.
- Handled high volumes of cash transactions, assisted with purchasing, budgeting, and ecommerce.
- Assisted with concert merchandise sales as directed by artists. I personally oversaw the check in and close out process with managers and talent.
Education
B.A. - Religious Studies
Life Pacific University
San Dimas, CA01-2017
Skills
- Microsoft and Google Suite
- Retail Management
- Basic Accounting
- Interpersonal Skills
- Artist Relations
- Guest Services
- Conflict Resolution
- Production
Languages
Spanish
Professional Working
Timeline
ADMINISTRATIVE ASSISTANT
LA KINGS VALLEY ICE CENTER
01.2025 - Current
MANAGER
THE HIGHER PATH
01.2021 - 01.2025
Production Assistant
Irvine Company
06.2020 - Current
CO-FOUNDER, OPERATIONS MANAGER
NEON BLOODBATH RECORDS
01.2020 - 01.2023
RETAIL SALES SUPERVISOR
LOS ANGELES PHILHARMONIC
01.2018 - 01.2020
B.A. - Religious Studies
Life Pacific University