Jaime Quintero
West Covina
Summary
Experienced liaison with a proven track record of coordinating across organizational sectors to meet shared goals. Expertise in clear communication, problem-solving, and relationship building. Successfully fostered collaboration and maintained productive relationships, ensuring efficient operations.
Overview
24
24
years of professional experience
Work History
Patient Relations Liaison
Optum
988 S Fair Oaks Ave, Pasadena, CA 91105
01.2022 - Current
- Responsible for the growth and retention of site-level membership.
- Outreached and tracked outcomes related to AEP/OEP/SEP, age-ins, FFS conversion to managed care plans, and working beneficiaries.
- Responsible for conducting new patient orientations, Medicare surveys, and awareness of services.
- Deliver new patient onboarding, give new patients facility tours, and explain benefits, forms, and guidelines.
- Coordinated service recovery activities on and off-site.
- Leveraged data analytics and available reporting to track progress against pre-defined growth and retention KPIs.
- Supported new provider onboarding, transition action plans, and membership retention efforts from a marketing and membership growth perspective.
- Documented outcomes of patient outreach, growth, and retention events in Sales Force.
Ophthalmic Technician
Optum
420 W. Rowland St., Covina 91723
06.2002 - 12.2021
- Prepared patients for eye examinations and assisted with diagnostic procedures.
- Operated and maintained ophthalmic equipment for accurate test results.
- Recorded patient medical histories and updated electronic health records efficiently.
- Assisted ophthalmologists during clinical procedures and examinations as needed.
- Educated patients on post-operative care and proper contact lens usage.
- Managed inventory of ophthalmic supplies, ensuring availability for procedures.
- Communicated effectively with patients to address concerns and schedule appointments.
- Collaborated with healthcare team to enhance patient care and workflow efficiency.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Performed visual acuity tests, tonometry, refraction and other vision tests.
- Administered eye drops to patients as directed by physician.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Prepared patients and administered basic eye exam tests.
- Collected data from visual field testing, retinal imaging, corneal topography.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Educated patients about eye care needs and safety practices related to vision health issues.
- Scheduled appointments for patients based on their availability.
Ophthalmic Technician
Plaza Eye & Surgery Center
1414 Grand Ave. Los Angeles, 90015
10.2001 - 06.2002
- Prepared patients for eye examinations and assisted with diagnostic procedures.
- Operated and maintained ophthalmic equipment for accurate test results.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Ordered supplies needed for exams and treatments as requested by physicians.
- Observed pupils, visual acuteness and extra-ocular movements to check patient status.
- Maintained records of patient medical histories and test results.
- Assisted ophthalmologists with patient examinations and surgeries.
- Verified insurance coverage for services provided at the practice.
- Performed a wide range of diagnostic tests such as OCT, visual fields, and fundus photography.
- Conducted comprehensive patient histories, including visual acuity, lensometry, and keratometry measurements.
- Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Education
Ophthalmic Technician Certification - Ophthalmic Skills
National Education Center
Commerce, CA06-1993
High School Diploma -
Cathedral High School
Los Angeles, CA06-1990
Some College (No Degree) - History
California State Polytechnic University, Pomona
Pomona, CASkills
- Patient onboarding
- Data analytics
- Salesforce documentation
- Service recovery
- Membership retention
- Customer relationship management
- Healthcare compliance
- Problem solving
- Activity planning
- Verbal and written communication
- Performance reporting
- Patient education
- Effective communication
- Community outreach
Languages
Spanish
Professional
References
References available upon request.
Timeline
Patient Relations Liaison
Optum
01.2022 - Current
Ophthalmic Technician
Optum
06.2002 - 12.2021
Ophthalmic Technician
Plaza Eye & Surgery Center
10.2001 - 06.2002
Ophthalmic Technician Certification - Ophthalmic Skills
National Education Center
High School Diploma -
Cathedral High School
Some College (No Degree) - History
California State Polytechnic University, Pomona
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