Jaime Needham

Facilitated exceptional guest experiences throughout season by engaging in diverse roles across various venues at Queen Charlotte Lodge.

• Respond to accidents and injuries, providing care and medical assistance
• Identifying and controlling hazards to promote safety and overall experience of visitors
• Offering knowledge to educate guests on terrain awareness and mountain etiquette
• Creating and demonstrating lesson plans for beginner skiers of all ages
• Communicating effectively with guests, ensuring comfortability and safety whilst sharing my passion for skiing

• Assisted families with childcare, nurturing child development; focusing on social skills and cognitive growth
• Demonstrated versatility by taking over many different work responsibilities for my clients over the years
• Bartended and catered for many private events and weddings; providing professional and memorable experiences for guests

• Promoted to a leadership position, helping ensure confidence and work performance within the team
• Experience dealing with difficult individuals while offering solutions and offering proactive, professional service
• Played an integral team role to productively complete tasks, maintain staff efficiency and an orderly workflow

• Supported with the takeover/opening of the 'Drinkwaters Lounge'
• Helped manage the restaurant, implementing systems and keeping a positive team morale
• Offered exceptional experiences: enhancing guest satisfaction and effectively handling high volumes of orders

• Learned and practiced administrative skills
• Assisted in the sales of custom boat builds as well as aluminum fabrication jobs, staff organization and personalizing customer relationships