Jaime McLean

• Managed beverage preparation in high-demand environment.
• Maintained cleanliness and organization of bar area and equipment.
• Collaborated with team to create innovative drink recipes and specials.
• Provided exceptional customer service, enhancing guest experience.
• Trained new staff on bartending techniques and safety protocols.
• Handled cash transactions accurately while processing payments efficiently.
• Resolved customer complaints promptly, ensuring satisfaction and loyalty.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Improved team morale and efficiency, leading by example and offering support during peak hours.
• Boosted beverage sales, designing and promoting range of signature cocktails.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Helped management plan and serve bar menu exceeding customer expectations.

Prepared and served a variety of beverages in high-volume environment.

Transported employees using company vehicle to enhance customer satisfaction.

• Supervised daily lawn care operations, ensuring adherence to company standards and client specifications.
• Monitored equipment performance, performing routine maintenance to ensure operational readiness.
• Resolved customer inquiries and concerns promptly, fostering positive client relationships.
• Improved client satisfaction by providing exceptional customer service and addressing concerns promptly.
• Planned and supervised landscape activities while staying within budgeted hours and maintaining safe work environment out in field for crew members.
• Managed and supervised landscaping projects from inception to completion, ensuring timely delivery and quality results.
• Developed strong relationships with clients by understanding their needs and delivering tailored solutions for their landscapes.
• Planned, organized and communicated production goals with crew members, crew supervisors, trade contractors and customers.
• Maintained grounds by trimming, weeding, and general clean-up.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Directed and supervised construction of fences, decks and other outdoor structures.

• Trained new line cooks on food preparation techniques and kitchen safety protocols.
• Implemented standard operating procedures for food handling and sanitation practices.
• Managed ordering processes, maintaining appropriate stock levels while minimizing spoilage risks.
• Enhanced kitchen efficiency by streamlining prep work and ingredient organization.
• Implemented time-saving measures during food preparation, enabling swift adaptation to sudden increases in order volume or special requests from customers.
• Increased customer satisfaction by consistently producing high-quality dishes with prompt service.
• Participated in catering events, showcasing the restaurant''s culinary expertise while expanding its reach into local markets.
• Maintained high levels of cleanliness and sanitation throughout the kitchen space, adhering to all health code regulations.
• Trained cooks to maintain clean, organized and sanitary workstations.
• Cooked same meals over and over during shifts with exact quality results.

• Created customized sandwich orders based on customer preferences and dietary restrictions.
• Maintained cleanliness and organization of food preparation areas to ensure compliance with health standards.
• Implemented upselling techniques, contributing to increased sales through enhanced customer engagement and satisfaction.
• Resolved customer inquiries and complaints promptly, ensuring a positive dining experience for patrons.
• Greeted guests, promoted specials, and took orders.
• Operated the cash register with accuracy, ensuring proper handling of transactions.
• Increased speed of service through effective multitasking and time management skills.
• Maintained a clean and organized workspace, adhering to strict sanitation standards.
• Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
• Restocked and rotated stock in display case to mitigate stock loss.
• Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.

• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Trained and mentored staff to enhance service quality and efficiency.
• Managed inventory levels, reducing waste through effective stock control measures.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Increased sales during off-peak hours by creating and promoting special offers.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Oversaw food preparation and monitored safety protocols.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

• Supervised team members to ensure adherence to operational standards and procedures.
• Resolved customer complaints promptly, ensuring positive experiences and repeat business.
• Verified quality of all work performed to meet demanding targets.
• Set challenging goals and helped team work together to accomplish all objectives.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Completed cash and credit card transactions accurately using POS software.
• Controlled food costs and managed inventory.
• Directed food preparation and cooking activities to meet health and safety standards.