Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
24
24
years of professional experience
Work History
Office Assistant Technician (Typing)
California Department of Corrections and Rehabilitation
07.2024 - Current
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Provide clerical support by independently composing, typing and processing memorandums and letters to staff, and public and other State agencies.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Prepared and edited documents to produce precise, accurate and professional communication.
Supervise, instruct and train inmate workers. Maintain inmate accountability and security. Perform daily work area searches. Prepare inmate work reports, maintain inmate timekeeping records, duty statements, SB-198 training material, etc., for assigned workers.
Servicing Manager Underwriter / Processor
Zinc Financial, Inc
05.2016 - Current
Achieved established KPI for company, origination team and individual performance through teamwork and focus on customers.
Forged and nurtured impactful relationships with investors to cultivate loyalty.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate changes to the loan program.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Evaluated loan risk through reviewing credit reports, appraisal, bank statements, title reports, and profitability of the renovation.
Processed and prepared loan documents, reviewed the executed loan documents, issued funding conditions.
Verified liquidity requirements and reserves. Reviewed insurance met company policies.
Serviced the portfolio by preparing monthly mortgage statements, issued payoff demands, and prepared reconveyances.
Mechanical and Technical Occupational Trainee
California Department of Corrections and Rehabilitation
06.2023 - 07.2024
Learned new materials, processes, and programs quickly.
Provided assistance in maintaining management's calendars and resolve scheduling conflicts.
Participated in on-the-job and/or formal training programs, assists in the gathering, completion and analysis of data.
Provided assistance to the HR office by receiving and screening visitors, answering incoming phone calls, greeting customers, answering various questions and/or referring customers to the appropriate person or team.
Assisted the return to work coordinators by processing incoming and outgoing mail by categorizing, date stamping, and routing materials to appropriate staff.
Real Estate Agent /Real Estate Transaction Coordinator
Real Pro Properties
09.2009 - 05.2016
Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
Generated leads for sales and rental properties through cold calls and referrals.
Administrator/Real Estate Transaction Coordinator
RE/MAX Gold
04.2008 - 09.2009
Demonstrated respect, friendliness and willingness to help wherever needed.
Prepared real estate disclosures and reviewed each file to ensure they were in compliance.
Escrow Officer/Assistant
Mercury Companies, Financial Title Company
10.2001 - 10.2007
Examined purchase and sale agreement for potential items of concern and addressed immediately.
Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Followed-up on status of releases, policies and return of recorded documents.
Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Education
High School Diploma -
Yosemite High School
Skills
Business development and planning
Complex problem resolution
Proficient in building rapport and understanding
Risk assessment
Team Collaboration
Credit Analysis
Strong focus on accuracy
Adaptability
Customer relations
Effective written communication
Timeline
Office Assistant Technician (Typing)
California Department of Corrections and Rehabilitation
07.2024 - Current
Mechanical and Technical Occupational Trainee
California Department of Corrections and Rehabilitation
06.2023 - 07.2024
Servicing Manager Underwriter / Processor
Zinc Financial, Inc
05.2016 - Current
Real Estate Agent /Real Estate Transaction Coordinator
Licensed Vocational Nurse at California Department of Corrections and Rehabilitation - Mule Creek State PrisonLicensed Vocational Nurse at California Department of Corrections and Rehabilitation - Mule Creek State Prison
Office Technician at California Department of Corrections and Rehabilitation - Richard J. Donovan Correctional FacilityOffice Technician at California Department of Corrections and Rehabilitation - Richard J. Donovan Correctional Facility
Associate Governmental Program Analyst at California Department of Corrections and RehabilitationAssociate Governmental Program Analyst at California Department of Corrections and Rehabilitation
Correctional Officer at California Department of Corrections and RehabilitationCorrectional Officer at California Department of Corrections and Rehabilitation