Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaime Maraldo

Niagara Falls,ON

Summary

Strong Team leader and problem solver dedicated to customer satisfaction and relations. Confident in using independent decision making to positively impact the success of the business. Diligent trainer and mentor with exceptional abilities to motivate and positively impact a team.

My main goal is not only to help others succeed but to also learn from the team I am surrounded by. Working together as a unit helps us grow stronger together creating a positive work environment.

Overview

25
25
years of professional experience

Work History

Customer Service Representative Agent

Niagara Peninsula Energy
10.2008 - Current
  • Senior Collection Agent Advisor responsible for training new Customer Service Agents and Collections Representatives on all department processes and system navigation.
  • Developed and documented collection policies and training manuals to comply with Ontario Energy Board regulations and guidelines.
  • Managed high call volume, consistently maintaining professional demeanor and prioritizing customer's needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided exceptional customer service by empathizing with customers and handling concerns quickly while working towards mutually beneficial solutions.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Maintained strict compliance with Ontario Electricity Board regulations and guidelines.
  • Responsible for keeping private and confidential information pertaining to customer accounts.
  • Responded to customer requests for account information, social assistance requests and company information via telephone and email.
  • Responsible for coordinating and scheduling appointments for contractors and service orders.
  • Successfully working with various computer and software programs.

Group Fitness Instructor

White Oaks Resort And Spa
04.2001 - Current
  • Promoted overall wellness by incorporating mindfulness practice into fitness group sessions, enhancing participant mental well-being alongside physical fitness achievements.
  • Developed my own creative and fun fitness classes to keep participants engaged and motivated.

Preventative Dental Assistant /Dental Treatment Coordinator

McCullough Group
06.1999 - 10.2008
  • Extensive administrative tasks such as billing, insurance claim processing, scheduling appointments, light bookkeeping, and confirmation calls to support office operations efficiently.
  • Entered patient data into computer systems, adhering to strict privacy laws and maintaining high level of accuracy.
  • Provided dental education to local schools/community organizations creating awareness about oral healthcare. Educating patients on oral hygiene and post operative instructions.
  • Assisted dentists in various dental procedures, prepared patient x-rays, performed general laboratory duties.
  • Assisted in oral surgery in office and hospital settings, including restorative and implant surgery. Preparing surgical rooms with necessary tools and sterilized instruments.
  • Responsible for training new staff and developing training materials, inventory control and re-ordering supplies.

Education

Associate of Applied Science - Intra-Oral Dental Assistant

Durham College
Oshawa, ON

Skills

  • Senior Customer Service agent / Lead Hand Collections Representative
  • Extensive call center experience including complaint and escalation resolution and account management
  • Computer proficiency working with various computer software systems including software testing
  • Staff training, writing policies and procedure manuals
  • Effective oral and written communication
  • Excellent leadership and interpersonal skills
  • Outgoing, patient, dependable and strong drive to excel and go above and beyond what is expected
  • Resourceful, quick learner performs confidently and thrives in challenging situations
  • Versatile, proven ability to manage multiple projects, efficiently prioritizing a broad range of responsibilities with exceptional follow through results paying close attention to detail

Languages

English
Full Professional

Timeline

Customer Service Representative Agent

Niagara Peninsula Energy
10.2008 - Current

Group Fitness Instructor

White Oaks Resort And Spa
04.2001 - Current

Preventative Dental Assistant /Dental Treatment Coordinator

McCullough Group
06.1999 - 10.2008

Associate of Applied Science - Intra-Oral Dental Assistant

Durham College

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Jaime Maraldo