Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Jaime Lysak

Jaime Lysak

Vancouver,Canada

Summary

Aiming to leverage my 10 years of diverse experience spanning business management, B2B consulting, customer service, sales, marketing, and finance, I am eager to contribute as a dynamic professional in the ICT industry. With a proven track record of building robust client relationships, managing accounts, and delivering exceptional service tailored to meet client needs, I bring a wealth of expertise in government grant funding consulting, digital marketing, and B2B account management. Passionate about innovation and committed to excellence, I am driven to deliver outstanding results in all my endeavors. I am enthusiastic about exploring opportunities for career growth, skill development, and making a positive impact in the community. I look forward to contributing my expertise and enthusiasm to the success of organizations across Canada while continuing to expand my knowledge and capabilities in the ever-evolving landscape of technology.

Overview

7
7
years of professional experience
1
1
Certification

Work History

PROGRAMS SPECIALIST – ECOSYSTEM + PARTNERSHIPS

Innovate BC
Vancouver, BC
02.2024 - Current
  • Spearheaded strategic initiatives within the Venture Acceleration Program (VAP) to cultivate partnerships and nurture a dynamic ecosystem conducive to innovation and entrepreneurship in British Columbia
  • Identified and fostered strategic collaborations with BC business accelerators, aligning with the mission and objectives of the VAP to amplify its impact
  • Tailored communication materials and partnership proposals to meet the unique needs of potential partners while adhering to Innovate BC's brand and objectives
  • Proactively engaged in outreach activities to initiate meaningful interactions with potential partners and facilitated introductions to senior stakeholders within the VAP ecosystem
  • Maintained a comprehensive partner database, diligently manage follow-ups, and track progress within Salesforce to ensure effective collaboration
  • Oversaw the seamless implementation of partnerships post-agreement closure, ensuring alignment with VAP goals and objectives
  • Communicated partnership terms, expectations, and deliverables internally, fostering clarity and accountability among team members for successful execution
  • Developed detailed checklists and timelines for deliverables, facilitating efficient project management and progress tracking throughout the partnership lifecycle
  • Fostered ongoing communication with partners, providing regular updates on project milestones, and soliciting feedback to maintain collaborative and mutually beneficial relationships.

PROGRAMS SPECIALIST – TALENT

Innovate BC
Vancouver, BC
06.2023 - 02.2024
  • Collaborated with a team of experts to deliver essential hiring and research grant programs, e.g
  • The Innovator Skills Initiative Program, that contribute to the growth and development of talent in BC's innovation landscape
  • Worked closely with key stakeholders, including government, industry, and technology companies, to design and deliver talent programs aligned with Innovate BC's strategic objectives
  • Reviewed program applications and provided valuable guidance and assistance to applicants, ensuring a smooth application process
  • Tracked, monitored, and audited ongoing projects to ensure compliance and successful project outcomes, and conducted progress report reviews for the Leading Edge Endowment Fund program
  • Actively engaged with the broader innovation ecosystem through webinars, events, and meetings to identify potential partnerships and collaboration opportunities
  • Utilized advanced planning, organization, and administration skills to handle multiple activities while maintaining attention to detail
  • Fostered effective working relationships with various stakeholders, including Innovate BC staff, program funders, and support agencies
  • Contributed to the growth and success of BC's innovation and technology sector, making a positive impact on businesses and the broader community.

LEAD GRANT STRATEGY CONSULTANT

Granted Consulting
Vancouver, BC
05.2022 - 05.2023
  • Strategized and maintained a book of 60 existing clients through Hubspot (CRM), Google Workspace, Google Drive, Dropbox, and MS Office while creating and building B2B relationships with 20 new leads each month
  • Successfully connected through Zoom video calls with decision-makers from businesses in all sectors across Canada to drive growth by helping them access government funding
  • Generated an average of 40 grant applications per month, resulting in a 93% success rate in grant applications leveraged for clients’ initiatives in hiring, training and market expansion
  • Led a small team of one Account Manager and one Grant Coordinator, managing a book of Professional Services and Tech companies and identifying opportunities to increase success rates of grants submitted
  • Designed sales campaigns to achieve revenue goals and created strategies to prevent potential revenue losses while aligning to the expectations of the company operations
  • Collaborated as Digital Marketing Coordinator, writing blog posts and posting on social media, increasing website traffic by 60% and generating an average of 30 new leads per month.

GRANT STRATEGY CONSULTANT

Granted Consulting
Vancouver, BC
05.2021 - 04.2022
  • Increased client’s grant success rate and grant management capacity by 100%, supporting more business owners with grant applications and the growth of their companies
  • Managed a book of 40 clients on Daylite (CRM), overseeing the entire client sales lifecycle, resulting in a 20% increase in repeat business and a 10% decrease in client churn
  • Worked closely with internal departments through Slack to ensure client needs were understood and satisfied and developed strategic plans with Grant Strategy Consultants to generate grant plans for each business
  • Initiated 25 grant applications per month and achieved an 80% success rate for grants submitted
  • Led engagement through newsletter (Mailchimp) and social media campaigns (LinkedIn, Facebook, Instagram), provided resources to prospects, managed high work volumes, and tracked customer feedback
  • Increased productivity by 50% through the implementation of best practices, creation of internal grant process guides and assessment of service delivery times
  • Promoted during 1-year performance review.

FINANCIAL SERVICES MANAGER

HSBC Bank Canada
Vancouver, BC
12.2019 - 05.2021
  • Successfully managed a portfolio of over 500 Premium branch customers and achieved a retention rate of 95%, exceeding customer expectations by delivering solutions that met their financial needs
  • Built strong relationships with new and existing customers, resulting in a customer satisfaction rate of 97%, and generated an average of 20 new customer referrals per month
  • Promoted various product and service offerings, including chequing/savings accounts, credit cards, mortgages, loans and mutual funds' investments, resulting in average monthly sales revenue of $250,000
  • Maintained HSBC's regulatory standards and acted as a brand ambassador for the bank, resulting in recognition as the top-performing Premium Banker in the region for two consecutive years
  • Praised by superiors for professional and efficient sales approach, as well as ability to quickly resolve customer concerns and communicate efficiently with the team
  • Expertise in portfolio management and dedication to providing superior customer service contributed to the success of both customers and the bank.

CREDIT COLLECTIONS ACCOUNT MANAGER

General Credit Services Inc
Vancouver, BC
05.2019 - 12.2019
  • Negotiated repayment of MSP past-due accounts on behalf of the Revenue Services of British Columbia
  • Managed a high volume of inbound and outbound calls through a CRM platform
  • Negotiating repayment agreements and maintaining positive resolution with debtors
  • Exceeded performance expectations by making 80 outbound calls and handling 50 inbound calls daily
  • Increased the number of accounts successfully resolved by 65%
  • Utilized skip tracing skills to locate defaulting accounts and executed legal action referrals to ensure repayment
  • Documenting all customer interactions and updating the system in real-time for accurate record-keeping
  • Consistently achieving 90% performance goals and receiving positive customer feedback regularly.

PERSONAL BANKING ADVISOR

BMO Bank of Montreal
Vancouver, BC
07.2018 - 05.2019
  • Demonstrated outstanding customer service skills and developed connections with customers in a personal banking level at BMO Bank of Montreal
  • Successfully supported an average of 400 customer interactions per month, providing expert advice and processing their everyday banking and investment needs
  • Played an instrumental role in increasing digital adoption across the branch by successfully onboarding an average of 15 new customers per week, resulting in a 25% increase in digital adoption
  • Educated and trained customers on the latest technology to maximize their banking experience
  • Utilized exceptional communication and interpersonal skills to provide a personalized and consultative banking experience to every customer
  • Achieved a 90% customer satisfaction rate and received numerous positive reviews from satisfied customers.

CUSTOMER SERVICE REPRESENTATIVE

BMO Bank of Montreal
Vancouver, BC
04.2017 - 07.2018
  • Provided exceptional banking services to clients by efficiently processing their requests and handling a high volume of transactions per day
  • Identified customer needs and proactively suggested solutions to deliver a positive and efficient customer experience at a Downtown branch
  • Consistently exceeded customer satisfaction goals by delivering exceptional service and ensuring customer needs were met, including international wire transfers and TFSA/GIC investments
  • Processed an average of 200 transactions per week, ensuring accuracy and efficiency
  • Collaborated effectively with team members, proactively referring clients to appropriate bank advisors and contributing to the branch's success in achieving financial targets and increasing customer loyalty
  • Recognized for exceptional customer service skills, receiving multiple positive reviews from satisfied customers who visited the branch
  • Developed strong communication skills and ability to work well in a team environment, ensuring effective collaboration and achievement of branch goals
  • Promoted after the first year.

Education

MASTER OF BUSINESS ADMINISTRATION – MBA -

University Canada West
01.2022

DIPLOMA IN MARKETING MANAGEMENT (ENTREPRENEURSHIP OPTION) -

British Columbia Institute of Technology
01.2018

ASSOCIATE OF APPLIED SCIENCE - BUSINESS -

New York University
01.2015

BACHELOR OF BUSINESS ADMINISTRATION - BBA -

Federal University of Ceara
01.2012

Skills

  • Business management
  • B2B consulting
  • Customer service
  • Sales
  • Marketing
  • Finance
  • Government funding consulting
  • Digital marketing
  • B2B account management
  • Innovation
  • Partnerships
  • Relationship management

Websites

Certification

  • Marketing Leadership certificate, Brainstation, Vancouver, BC, 2023
  • Social Media Marketing certificate, Brainstation, Vancouver, BC, 2022
  • Digital Marketing Bootcamp CERTIFICATE, Alacrity Canada, Victoria, BC, 2022

Timeline

PROGRAMS SPECIALIST – ECOSYSTEM + PARTNERSHIPS

Innovate BC
02.2024 - Current

PROGRAMS SPECIALIST – TALENT

Innovate BC
06.2023 - 02.2024

LEAD GRANT STRATEGY CONSULTANT

Granted Consulting
05.2022 - 05.2023

GRANT STRATEGY CONSULTANT

Granted Consulting
05.2021 - 04.2022

FINANCIAL SERVICES MANAGER

HSBC Bank Canada
12.2019 - 05.2021

CREDIT COLLECTIONS ACCOUNT MANAGER

General Credit Services Inc
05.2019 - 12.2019

PERSONAL BANKING ADVISOR

BMO Bank of Montreal
07.2018 - 05.2019

CUSTOMER SERVICE REPRESENTATIVE

BMO Bank of Montreal
04.2017 - 07.2018

MASTER OF BUSINESS ADMINISTRATION – MBA -

University Canada West

DIPLOMA IN MARKETING MANAGEMENT (ENTREPRENEURSHIP OPTION) -

British Columbia Institute of Technology

ASSOCIATE OF APPLIED SCIENCE - BUSINESS -

New York University

BACHELOR OF BUSINESS ADMINISTRATION - BBA -

Federal University of Ceara

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Jaime Lysak