Jaime Lougheed
St. Catharines
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Aerosports Trampoline Park
06.2023 - 03.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Supervisor
Aerosports Trampoline Park
06.2022 - 05.2023
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Team Member
Skyzone Trampoline Park
06.2020 - 06.2022
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Enhanced customer satisfaction by organizing memorable and well-executed birthday parties.
- Streamlined party planning process for increased efficiency and reduced stress for clients.
- Designed custom party themes and decorations to meet each individual client''s vision and preferences.
- Increased repeat business through exceptional customer service and personalized attention to detail in every aspect of the event planning process.
- Trained new team members in company protocols and best practices, contributing to a consistent standard of excellence across all events.
- Ensured adherence to safety regulations during setup, execution, and teardown of each event, providing peace of mind for both clients and staff members.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Approved and terminated customer contracts upon request.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Worked flexible schedule and extra shifts to meet business needs.
Restaurant Hostess
Chile & Agave
04.2021 - 09.2021
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
Bachelor of Arts - Business Communication
Brock University
St. Catharines, ON04.2027
High School Diploma -
Saint Francis Catholic Secondary School
St. Catharines, ON06.2022
Skills
- Business Administration & Planning
- Complex Problem-Solving
- Payroll Preparation
- Performance Motivation
- Safe Work Methods
- Resolving Complaints
- Performance Tracking and Evaluations
- Staff Discipline
- Operational Efficiency and Safety
- Leadership
Accomplishments
- Supervised team of 50+ staff members.
- Documented and resolved customer complaints which led to customer trust and satisfaction.
- Earned "Supervisor of the month" Award in April 2023.
Certification
- Certified Food Handler Certification.
- Certified Basic First Aid
- Certified Joint Health & Safety Committee Representative.
Timeline
Supervisor
Aerosports Trampoline Park
06.2023 - 03.2024
Supervisor
Aerosports Trampoline Park
06.2022 - 05.2023
Restaurant Hostess
Chile & Agave
04.2021 - 09.2021
Team Member
Skyzone Trampoline Park
06.2020 - 06.2022
Bachelor of Arts - Business Communication
Brock University
High School Diploma -
Saint Francis Catholic Secondary School
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