Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

jaime lopez jr

Wilmington

Summary

Dynamic customer service professional with proven expertise at Rio Stones Inc. Skilled in relationship building and conflict resolution, I excelled in enhancing client satisfaction and streamlining order processing. Adept at data entry and quality control, I consistently contributed to operational efficiency and improved inventory management practices.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Rio Stones Inc
05.2017 - 11.2025

Supported contractors, designers, fabricators, and homeowners in fulfilling their requirements.

Processed orders to meet client requirements.

Processed incoming inventory in system.

Manage scheduling for efficient delivery and pickup operations.

Material Handler

RIO Stones Inc
05.2019 - 07.2024
  • Operated forklifts and pallet jacks to transport materials efficiently across facility.
  • Assisted in inventory management by accurately labeling and organizing products.
  • Collaborated with team members to maintain safe working environment and adhere to safety protocols.
  • Conducted regular inspections of equipment, ensuring optimal functionality and reliability.
  • Loaded and unloaded materials from trucks, verifying shipment contents against packing lists.
  • Supported quality control measures by inspecting materials for defects before processing.
  • Implemented best practices for material handling, contributing to workflow improvements within team operations.
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Manage outbound loads to our other warehouse
  • Coordinate special orders or materials with other branches

Customer Service Representative

Shoeteria
10.2015 - 11.2017

Assisted clients

Organize stock room

Handled incoming shipments efficiently.

Dispatched online orders efficiently.

Open and close registers

Created visually appealing display arrangements.

Education

High School Diploma -

Phineas Banning Senior High School
Wilmington, CA
06.2014

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Follow-up skills
  • Sales closing
  • Warehousing functions
  • Key holder experience
  • Quality control
  • Product sales

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Material Handler

RIO Stones Inc
05.2019 - 07.2024

Customer Service Representative

Rio Stones Inc
05.2017 - 11.2025

Customer Service Representative

Shoeteria
10.2015 - 11.2017

High School Diploma -

Phineas Banning Senior High School
jaime lopez jr