Summary
Overview
Work History
Skills
Profile Summary
Languages
Professional Development
Timeline
Generic

JAIME L. DAWSON

Milton

Summary

Financial Services Professional experienced working in fast-paced environments individually and within a team, demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to always providing a superior client experience and enhancing the employee and colleague experience. Confident and poised in interactions with individuals at all levels. Competitive and assertive, with the determination to succeed. Detail–oriented and resourceful in completing projects, extremely organized with the capacity to manage multiple initiatives effectively. Key competencies include: Leadership & Developing Others – Advocate of building strong routines, understanding the importance of regular daily/weekly activities such as Observational Coaching and Weekly Goal Setting Sessions to further develop individuals and motivate to success Change Management – Ability to assess the change impact of initiatives, who and how key stakeholders will be affected to create an engaging plan for successful execution and implementation Impact & Influence – Ability to clearly articulate thoughts and ideas, bringing information to inspiration in order to have others act and focus on key activities and strategies Client Experience – Consistently demonstrates extraordinary customer service to both internal and external clients Teamwork and Collaboration – Strongly believes that teamwork is an essential key to having a successful and positive working environment Listening, Understanding & Responding – Communicates in a highly effective and respectful manner with the goal to always understand the core of any situation before reacting or responding

Overview

24
24
years of professional experience

Work History

Regional Vice President, Downtown Core – Greater Toronto Region

RBC Royal Bank
06.2023 - Current
  • Responsible for 21 RBC Branches in the Toronto Downtown Market including the Flagship Main Branch of RBC for the country
  • Strategic planner focused on engaging and elevating the skills and proficiency of the leaders and advisors to support clients in achieving their financial goals
  • Integrator to bring the best of RBC to every client interaction, fostering relationships with all Lines of Businesses to bring their expertise to differentiate RBC from the competition
  • Community Leader – working with various organizations through volunteer events with the staff to give back as much as possible
  • Organizations such as the Children’s Aid Foundation, Toronto Humane Society, Samaritan Boxes and many more

Regional Manager, Advisor Enablement – Greater Toronto Region

RBC Royal Bank
06.2021 - 06.2023
  • Responsible for delivering on the national and regional strategic priorities to build capability, accelerate revenue growth, improve the client experience and increase employee engagement
  • Lead a dynamic team of 13 Regional Enablement Coaches to enhance branch advisor effectiveness through consistent and effective practice management routines, change management, coaching and skill building, always leading with advice and enabling through digital
  • Partner to the Regional President to support the launch of new initiatives and ongoing coaching to Regional Vice Presidents across the region
  • A trusted advisor and partner to the Regional Office Partners, with a collective goal to grow the region
  • Acts as an active advocate for co-creating and continuous feedback to National Office Partners

Senior Manager, Regional Banking Enablement

RBC Royal Bank
11.2019 - 06.2021
  • Change Management and Communication planning expert, providing change management and planning, strategic communication planning and advice, counsel and execution on strategic Regional Banking transformational initiatives as well as support to key executive sponsors of initiatives
  • Currently aligned to the Role Design and Practice Management Team for Integrated Markets, Performance & Incentive, Client Experience Design & Innovation (CXDI) and Physical Networks
  • A trusted advisor to partners for change management expertise for their project with the goal of growing revenue, reducing cost, mitigating risk, or developing employees
  • Collaborates with role owners, client strategists and product leads to enable appropriate strategic direction/communications to support client/employee experiences, delivering on the strategic intent of the role, business plans and operational efficiencies
  • Chair for the Leadership Advisory Councils – IM RVP and CM/BM/ABM
  • Facilitates partners from various LOBs to present concepts, new strategies and focus on embed and sustain activities for various initiatives

Directed Regional Enablement Coach – Southwestern Ontario

RBC Royal Bank
06.2018 - 10.2019
  • Support the Southwestern Ontario Region Leaders and Advisors on various initiatives and strategies, always linking to how it impacts SWO’s 3 strategic priorities of providing and exceptional client experience, enhancing the client experience and winning and growing as one RBC
  • Supported the Small Business Strategy to upskill branch advisors and leaders as we move through the Business Account Manager Role evolution
  • Aligned with the SWO Group Advantage Team, working collectively with the Group Team and Integrated Leaders to grow and enhance our Group Advantage business
  • Co-facilitated with assigned REC’s to launch the Advisor Enablement Development Program, My Advisor training in conjunction with Global Asset Management, as well as many additional other initiatives throughout the year

Regional Manager Sales Support – Southwestern Ontario

RBC Royal Bank
10.2016 - 06.2018
  • CFS Leader within the Southwest Ontario Business Financial Services Leadership Team
  • Lead a best in class team of 24 Associate Account Managers, in the Kitchener/Waterloo, Guelph North Halton, Brantford/Norfolk, Owen Sound and Agriculture Central/Agriculture South Commercial Centre’s

Branch Manager

RBC Royal Bank
02.2011 - 09.2016
  • Leader within the Cape Breton North Eastern Nova Scotia Leadership Team
  • Lead a Flagship Branch, being the largest branch in Cape Breton
  • Responsible for leading, managing and development of Sales Professionals, which includes, 2 Senior Account Manager Business & Personal, 2 Financial Advisor, 6 Banking Advisors, 1 MCC with 10 In-direct reporting Service Professionals

Senior Account Manager Business & Personal

RBC Royal Bank
01.2008 - 02.2011
  • Senior Advisor within the Cape Breton/Eastern Nova Scotia Small Business Team
  • Responsible for relationship management of high value personal and business clients with business lending needs up to 250M as well as all personal and investment needs

Account Manager

RBC Royal Bank
06.2006 - 06.2007
  • Responsible for team managed clients which duties included opening new accounts, loans, mortgages, investments including mutual funds
  • Unique duties to the Ocean Park Branch included Cash Control, Customer Assistance Officer relief, Customer Service Representative relief, as well as relief to Senior Account Manager

Client Relief Officer

RBC Royal Bank
01.2006 - 06.2006
  • Temporary relief as a SAMBP with the Account Manager Business and Personal Pod Team (997)
  • Completed business investment and credit needs up to 250M thru telephone interviews
  • Identified and fulfilled additional opportunities for personal banking needs

Assistant Manager Client Services, Business Service Representative

RBC Royal Bank
09.2002 - 12.2005
  • Support within the Commercial Banking Team, supporting 6 Commercial Account Managers in P.E.I
  • Responsible for assisting the Commercial Account Managers with the everyday dealings of their clients, reviewing existing service fees and products, opportunity spotting for additional products or services and assisted with proposals for potential new clients to RBC
  • Responsible for managing the non-borrowing business clients, which included any inquiries, complaints or investigations

Account Service Representative

RBC Royal Bank
11.2000 - 03.2002
  • Worked as an inbound/outbound telephone agent within Credit Management and Recoveries Centre
  • Responsible for analysis and decision of loans in excess of $100,000.00 for Western Canada, maximizing potential for recovery, while minimizing bank risk

Skills

  • Staff leadership
  • Strategic Decision-making
  • Operational planning
  • Operations management
  • Sales management
  • Implementation management
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Relationship and team building
  • Adaptable and flexible
  • Leadership and people development
  • Organizational skills
  • Relationship building

Profile Summary

Financial Services Professional experienced working in fast-paced environments individually and within a team, demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to always providing a superior client experience and enhancing the employee and colleague experience. Confident and poised in interactions with individuals at all levels. Competitive and assertive, with the determination to succeed. Detail-oriented and resourceful in completing projects, extremely organized with the capacity to manage multiple initiatives effectively., Leadership & Developing Others, Change Management, Impact & Influence, Client Experience, Teamwork and Collaboration, Listening, Understanding & Responding

Languages

English
Full Professional

Professional Development

  • Change Management Launch Pad, RBC Royal Bank, 01/01/20
  • Financial Analysis Certification, RBC Royal Bank, 02/01/08
  • Branch Compliance Officer, Canadian Securities Institute, 03/01/11
  • Personal Financial Services Advice, Canadian Securities Institute, 02/01/11
  • Business Financial Statements, Institute of Canadian Bankers, 01/01/08
  • Investment Funds in Canada, Institute of Canadian Bankers, 10/01/04

Timeline

Regional Vice President, Downtown Core – Greater Toronto Region

RBC Royal Bank
06.2023 - Current

Regional Manager, Advisor Enablement – Greater Toronto Region

RBC Royal Bank
06.2021 - 06.2023

Senior Manager, Regional Banking Enablement

RBC Royal Bank
11.2019 - 06.2021

Directed Regional Enablement Coach – Southwestern Ontario

RBC Royal Bank
06.2018 - 10.2019

Regional Manager Sales Support – Southwestern Ontario

RBC Royal Bank
10.2016 - 06.2018

Branch Manager

RBC Royal Bank
02.2011 - 09.2016

Senior Account Manager Business & Personal

RBC Royal Bank
01.2008 - 02.2011

Account Manager

RBC Royal Bank
06.2006 - 06.2007

Client Relief Officer

RBC Royal Bank
01.2006 - 06.2006

Assistant Manager Client Services, Business Service Representative

RBC Royal Bank
09.2002 - 12.2005

Account Service Representative

RBC Royal Bank
11.2000 - 03.2002

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JAIME L. DAWSON