Summary
Overview
Work History
Education
Websites
Skills
Languages
Additional Information
Timeline
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Jaime Kim

La Palma,CA

Summary

Accomplished sales professional and current Esthetician Student experienced in customer service with a proactive and growth oriented mindset. Skilled in product promotion, client engagement, and building long-lasting relationships.

Overview

2025
2025
years of professional experience

Work History

BOUTIQUE ASSISTANT

CELINE
08.2023 - 01.2025
  • Assisted the sales team with up to 10 transactions, product demonstrations, fittings daily as well as maintained store appearance to ensure a seamless shopping experience for high-end clientele.
  • Engaged with customers on the sales floor to build rapport and establish relationships.
  • Created a comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Resolved customer inquiries and concerns in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Demonstrated proficiency in using POS systems, CRM software, and other tools to manage customer information and sales transactions.
  • Stayed updated on product knowledge, sales techniques, and industry trends through training sessions, workshops, and self-directed learning.

CLIENT ADVISOR

LOUIS VUITTON
2019 - 2021
  • Exceeded sales targets consistently by leveraging strong interpersonal skills, effective communication, and a deep understanding of client needs.
  • Implemented sales strategies to upsell and cross-sell luxury products, resulting in an increase in average transaction value.
  • Conducted personalized appointments, recommending products based on client preferences and fashion trends.
  • Completed daily logs, tracked data, and managed client book.
  • Monitored product availability and communicated with the inventory management team to ensure stock levels aligned with customer demand.

CUSTOMER EXPERIENCE COORDINATOR

FACETORY
2017 - 2019
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service to at least 20-30 customers a day.
  • Handled all escalated complaints and implemented timely, knowledgeable, and effective solutions to balance customer and business needs.
  • Collaborated with cross-functional teams, including design and digital marketing, to implement integrated campaigns that effectively promoted FaceTory products.
  • Collaborated with influencers and brand ambassadors to create sponsored content and increase brand visibility.
  • Created successful promotions such as giveaways and membership drives.
  • Assisted in the coordination of promotional events, including product launches, pop-up shops, and experiential marketing activities.

Education

B.A. FASHION MERCHANDISING -

CSU LONG BEACH
Long Beach, CA
12.2016

Skills

Adaptability, Team Collaboration, Time Management, Visual Merchandising, Client Relationship Building, Client Relationship Management, Sales Achievement, Product Knowledge, Brand Representation, Upselling Strategies

Languages

English
Native or Bilingual
Korean
Full Professional

Additional Information

Anthony Mercado, SALES SUPERVISOR, CELINE, 951-442-1082

Megan Lee, TEAM LEAD, FACETORY, 949-501-6459

Timeline

BOUTIQUE ASSISTANT

CELINE
08.2023 - 01.2025

CLIENT ADVISOR

LOUIS VUITTON
2019 - 2021

CUSTOMER EXPERIENCE COORDINATOR

FACETORY
2017 - 2019

B.A. FASHION MERCHANDISING -

CSU LONG BEACH

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Jaime Kim