JAIME KESEL
Rocky View
Summary
Strong leader and problem-solver dedicated to streamlining operations and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
OFFICE MANAGER
Umoja Community Mosaic
04.2022 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
STAY AT HOME MOM
Cole, Finn, Oliver
03.2011 - 04.2022
- Mediation and negotiation
- Respond quickly and effectively in an ever-changing environment
- Manage schedules and organize various types of events
- Problem solve using creative ideas
TRADESHOW COORDINATOR
SMART Technologies
02.2010 - 03.2011
- Managed all tradeshow logistics – booth design, setup and teardown including hiring of local workers, equipment procurement, scheduling, and coordination of educational seminars
- Maintained and managed all tradeshow equipment and inventory – warehouse coordinator for9 locations throughout the USA
- Design and launch of all equipment cases
- Worked closely with Health and Safety on tradeshow protocols and procedures
- Worked with marketing department and product management on all new product communications (internally and externally)
- Maintained accurate records of exhibitor information, payments, and contract details for easy reference during future events.
- Oversaw inventory management processes for all exhibit materials including shipping logistics coordination.
- Managed administrative logistics of events planning, event booking, and event promotions.
SALES ADMINISTRATOR / LOGISTICS COORDINATOR
Acceleware Corp
08.2006 - 02.2010
- General office administration – records maintenance, scheduling meetings, HR, and benefits coordinator
- Managed relationships with Resellers
- Managed pipeline, forecasts, inventory levels and asset tracking using CRM systems
- Processed all incoming sales leads, orders, and RMA’s
- Other duties included organizing corporate events, tradeshows, launches, and team building
- Recorded accurate and efficient records in customer database.
- Tracked orders and notified customers of status or potential delays.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
Education
Bachelor of Arts (B.A) - Psychology
Mount Royal College
CalgarySkills
- Organizational skills
- Office administration
- Efficient Data Management
- Clear oral/written communication
- Scheduling and calendar management
- Payroll processing
- Inventory control
- Staff management
- Operations management
- Office management
Languages
Timeline
OFFICE MANAGER
Umoja Community Mosaic
04.2022 - 01.2025
STAY AT HOME MOM
Cole, Finn, Oliver
03.2011 - 04.2022
TRADESHOW COORDINATOR
SMART Technologies
02.2010 - 03.2011
SALES ADMINISTRATOR / LOGISTICS COORDINATOR
Acceleware Corp
08.2006 - 02.2010
Bachelor of Arts (B.A) - Psychology
Mount Royal College
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