Jaime Kemp
Kincardine,Canada
Summary
Hardworking and reliable professional with proven expertise in time management and customer service. Thrives on challenges. Commitment to professionalism and honesty, combined with an excellent work ethic, positions as an ideal candidate to contribute to your team.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager, Buyer
Home Hardware
05.2015 - Current
- Ensured positive customer experiences through warm welcomes and personalized support.
- Provide guidance to products and departments within the store
- Monitor product inventory, submitting orders as well as special ordering products for customers
- Managed all part-time employees while coordinating day to day store operations
- Provided excellent customer service while promoting the brand and meeting sales targets
- Ensuring that the store operates in compliance with Brand and Visual presentations standards and follows all policies and procedures
- Follow all Home Hardware Visual Standards and communicate these standards to other staff
- Coached and motivated employees to meet sales targets and optimize the customer experience
- Implemented all merchandising and store layout plans as well as training other employees
- Operating cash, processing payments/ returns, balancing registers, providing over-rides as needed
- Addressing and resolving customer concerns or complaints to ensure complete customer satisfaction
Assistant Store Manager
Home Outfitters
09.2005 - 06.2014
- Ensured high levels of customer satisfaction through excellent sales and service as well as established ongoing customer focused relationships
- Followed and achieved store's sales targets
- Worked with other employees to keep them motivated and on track to meet organizational goals
- Completed general administrative tasks including schedules, ordering stock and writing reports
- Visual merchandising, merchandise manager
- Set weekly flyers and signage
- Complete daily break schedules
- Daily target and morning meaning
- CPR, first aid rep
- Receiver
Owner-Operator
Spittal Enterprise Home Daycare
01.1998 - 07.2005
- Plan, organize and implement balanced programs for children
- Provide care for infants and preschool aged children
- Lead children in activities to stimulate and develop the intellectual, physical and emotional growth while ensuring safety and well-being
- Keep parents apprised of children's' progress or problems and suggestions for success
- Maintained scheduling, prepared invoices and balanced expenses and book-keeping
Office reception, Data Entry Clerk
Delta Towing
11.1997 - 01.1998
- Matched order forms with invoices and recorded all necessary information
- Checked figures and documents for correct entry, making corrections as required
- Completed all assigned data entry requests and tasks within required timeframes while maintaining a high level of quality
- Always maintained a high attention to detail
Education
Management Training -
Hudson's Bay "University"
ONTARIO12.2014
Interior Decorating -
Conestoga College
Kitchener, ON12.2004
Ontario Secondary School Diploma -
Southwood Secondary School
Cambridge, ON12.1995
Skills
- Results driven
- High organization skills
- Prioritization skills
- Documentation skills
- Self-driven
- Continuous improvement
- Persuasive communicator
- Identifying opportunities
- Building rapport
- Overcoming objections
- Tenacious negotiator
- Adept in conveying benefits
- Generating customer interest
- Familiar with Microsoft Office
- Ability to work with organization's vision
- Ability to work with organization's values
- Ability to work with organization's goals
- Delivering a positive work environment
- Exceptional written communication skills
- Exceptional oral communication skills
- Effective negotiating skills
- Impactful negotiating skills
Languages
English
Professional Working
Education And Training Certifications
- St. John Ambulance, Level A CPR/AED, 12/12/19
- Conestoga College, Interior Decorating, 2004
- Hudson's Bay 'University', Management Training, 2001-2014
- Southwood Secondary School, Ontario Secondary School Diploma, 1991-1995
Role Related Skills
- Results driven, confident, hard-working and committed to achieving excellence
- High organization and prioritization skills, documentation and self-driven with a strong belief in continuous improvement
- Persuasive communicator; identifying opportunities, building rapport, overcoming objections
- Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest
- Familiar with Microsoft Office (Word, Excel, PowerPoint & Outlook)
- Ability to work with an organization's vision, values and goals to deliver a positive work environment
- Exceptional written and oral communications skills with effective & impactful negotiating skills
Timeline
Assistant Store Manager, Buyer
Home Hardware
05.2015 - Current
Assistant Store Manager
Home Outfitters
09.2005 - 06.2014
Owner-Operator
Spittal Enterprise Home Daycare
01.1998 - 07.2005
Office reception, Data Entry Clerk
Delta Towing
11.1997 - 01.1998
Management Training -
Hudson's Bay "University"
Interior Decorating -
Conestoga College
Ontario Secondary School Diploma -
Southwood Secondary School
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