Jaime Hamerston
Customer Service
Medicine Hat,AB
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker. Skilled housekeeper with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills.
Overview
10
10
years of professional experience
Work History
Live-In Caregiver
Mr. Morrice
Medicine Hat, AB
08.2021 - 07.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted with daily living activities, running errands, and household chores.
Hospitality Worker
Meadows Ridge Care Center
Medicine Hat, AB
05.2017 - 03.2020
- Sourced quality vendors to consistently reach highest care standards.
- Established unique service goals to each venue to provide constant and excellent service.
- Identified and resolved customer complaints concerning food or lodging.
- Acknowledged outstanding staff performance to boost morale.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
House Keeper
Holiday Inn Suites
Medicine Hat, AB
12.2013 - 12.2016
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
G.P Vanier High School
Courtenay, BC 05.2001 -
Skills
Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Live-In Caregiver
Mr. Morrice
08.2021 - 07.2023
Hospitality Worker
Meadows Ridge Care Center
05.2017 - 03.2020
House Keeper
Holiday Inn Suites
12.2013 - 12.2016
High School Diploma -
G.P Vanier High School
05.2001 -
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