JAIME GINTER
Fernie,BC
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable in auto parts proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
12
12
years of professional experience
Work History
Counter Person
FERNIE AUTO PARTS
Fernie, BC
06.2020 - Current
- Monitored food quality to ensure consistent taste standards were upheld for customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Increased sales with upselling techniques and product recommendations based on customer needs.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Maintained extensive understanding of common problems and methods for repair.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Stocked and managed stock of parts.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Assisted customers in finding appropriate parts promptly.
Counter Person
Lordco Auto Parts
Fernie, BC/ CRANBROOK BC
09.2011 - 06.2020
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Oversaw team of 45 employees.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Helped develop an online catalog system that allowed customers to quickly find the parts they needed.
Education
GED -
05.1999
Skills
- Equipment Maintenance
- Product Demonstration
- Coordinating paperwork
- Team Collaboration
- Account updating
- Workplace Safety
Languages
English
Full Professional
Timeline
Counter Person - FERNIE AUTO PARTS
06.2020 - Current
Counter Person - Lordco Auto Parts
09.2011 - 06.2020
PRINCE CHARLES SECONDARY , CRESTON BC - GED,