Jaime Downie
fredericton,NB
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Accenture Solutions
03.2018 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Demonstrated excellent communication skills in both written and verbal, in order to effectively interact with customers.
Customer Service Representative
TTEC
08.2013 - 03.2018
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Educated customers in regards to upgrading device or add and remove features.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained knowledge of company's products to provide helpful suggestions and recommendations.
Customer Service Representative
Marriott Global Reservation
02.2013 - 02.2018
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Successfully managed high call volume from customers assisting them in hotel reservations.
- Provided assistance and support to customers regarding products or services offered by the company.
- Provided exceptional customer service to clients in fast-paced call center environment.
Administrative Assistant
Marriott Global Reservation Center
07.2007 - 02.2013
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Assisted the executive management team in making
Education
Diploma - Microcomputer Business Applications
Academy Learning
Fredericton, NB11-1999
High School Diploma -
Fredericton High School
Fredericton06-1998
Skills
- Customer service
- Problem resolution
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Live chat support
- Clerical support
- Product and service solutions
- Credit adjustments
- Hospitality and accommodation
Accomplishments
Over the years, I have consistently achieved 100% satisfaction ratings in customer surveys. I have also received numerous accolades from my coworkers for being a team player and supporting various committees and projects.
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leaveTimeline
Customer Service Representative
Accenture Solutions
03.2018 - 11.2024
Customer Service Representative
TTEC
08.2013 - 03.2018
Customer Service Representative
Marriott Global Reservation
02.2013 - 02.2018
Administrative Assistant
Marriott Global Reservation Center
07.2007 - 02.2013
Diploma - Microcomputer Business Applications
Academy Learning
High School Diploma -
Fredericton High School
Similar Profiles
SARITA SAHARANSARITA SAHARAN
Manager Talent Acquisition at Accenture SolutionsManager Talent Acquisition at Accenture Solutions
Kiran R VKiran R V
Payment & Reconciliation Analyst at Accenture SolutionsPayment & Reconciliation Analyst at Accenture Solutions
Harshavardhan T KHarshavardhan T K
Packaged App Development Analyst at Accenture SolutionsPackaged App Development Analyst at Accenture Solutions