Jaime Cervantes
Long Beach
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
17
17
years of professional experience
Work History
Scare Actor
Dark Harbor Boat Yard
Long Beach, CA
09.2025 - 11.2025
- Designed and performed character portrayals to enhance immersive experiences for guests.
- Collaborated with team members to develop innovative scare techniques and strategies.
- Coordinated with management to refine show flow and improve overall guest satisfaction.
- Adapted performances based on audience reactions to maximize scare effectiveness.
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
Prep Line Cook
Long Beach Airport
Long Beach, CA
06.2024 - 01.2025
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Maintained cleanliness of workstations and adherence to food safety regulations.
- Assisted head chef with food preparation tasks, enhancing workflow efficiency.
- Organized inventory supplies, optimizing storage solutions for easy access.
- Monitored stock levels and placed orders to maintain necessary supplies for operations.
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
Overnight Stocker
Whole Food Market
Long Beach, CA
02.2023 - 07.2024
- Maintained cleanliness and organization of stockroom to facilitate smooth operations during peak hours.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Barista
Cuppa Cuppa
Long Beach, CA
10.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Warehouse Worker
Sage Goddess
Torrance, CA
01.2020 - 05.2022
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
Warehouse Worker
Venture Heat
Westminster, CA
06.2018 - 11.2020
- Maintained accurate inventory records using warehouse management systems to ensure stock availability.
- Collaborated with team members to optimize processes, reducing order fulfillment time and improving workflow efficiency.
- Implemented best practices in packaging and labeling, ensuring products met quality standards prior to shipment.
- Streamlined receiving processes by coordinating with suppliers, enhancing delivery accuracy, and reducing discrepancies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Barista
Sipology
Long Beach, CA
09.2015 - 01.2018
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction with each interaction.
- Prepared high-quality beverages using espresso machines and specialty tools to meet diverse customer preferences.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards consistently.
- Developed strong relationships with regular customers, fostering loyalty through personalized service experiences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Stocker
Petsmart
Signal Hill, CA
03.2011 - 08.2015
- Received and organized inventory, ensuring stock levels met customer demand.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Assisted in restocking shelves, utilizing effective merchandising techniques for optimal product visibility.
- Monitored expiration dates and rotated stock to minimize waste and ensure product freshness.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
Model
Hollister.Co
Cerritos, CA
02.2009 - 03.2011
- Provided feedback on garment designs, contributing to product development processes.
- Processed transactions accurately using point-of-sale systems, ensuring timely checkout for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
High School Diploma -
Millikan High School
Long Beach, CA06-2008
Skills
- Customer service
- Teamwork
- Relationship building
- Phone etiquette
- Fluent in Spanish
- POS system operation
- Trend awareness
Languages
Spanish
Timeline
Scare Actor
Dark Harbor Boat Yard
09.2025 - 11.2025
Prep Line Cook
Long Beach Airport
06.2024 - 01.2025
Overnight Stocker
Whole Food Market
02.2023 - 07.2024
Barista
Cuppa Cuppa
10.2022 - 02.2023
Warehouse Worker
Sage Goddess
01.2020 - 05.2022
Warehouse Worker
Venture Heat
06.2018 - 11.2020
Barista
Sipology
09.2015 - 01.2018
Stocker
Petsmart
03.2011 - 08.2015
Model
Hollister.Co
02.2009 - 03.2011
High School Diploma -
Millikan High School