Diana Potyranski
Hamilton,ON
Summary
To seek and maintain anfull-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Sales Associate
Mountain Hyundai
07.2022 - Current
- Cultivated strong relationships with clients, resulting in numerous referrals.
- Negotiated purchase prices and explained features.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Mortgage Advisor
Bank Falabella
01.2020 - 02.2021
- Ensured compliance with all regulatory requirements throughout each step of the mortgage application process, protecting both clients and the company from potential legal issues.
- Conducted regular follow-ups with existing clients to ensure their continued satisfaction after closing on their mortgages and addressing any concerns that arose.
- Collaborated closely with colleagues to share best practices, resulting in improved overall team performance metrics.
- Managed a diverse portfolio of clients, effectively addressing their individual needs and concerns during the mortgage application process.
Insurance Agent
Scotiabank Colombia
11.2018 - 01.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Flight Attendant
Viva Colombia
08.2014 - 04.2017
- Supervised and coordinated flight crew activities.
- Conducted meetings with the captain, TSA officials and crew.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to regulations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Staff Manager
Aires Airline
01.2013 - 05.2014
- Fostered a positive work environment and providing regular feedback to team members.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw and managed daily operations of airport personnel.
Flight Attendant
Aries Airline
07.2009 - 01.2013
- Managed passenger safety during aborted takeoffs, cabin depressurizations and emergency landings
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Honoured with 2 'Hero Awards' for outstanding emergency response during tenure with ABC.
Coordinator
Sheraton Hotel - Business Centre
09.2007 - 06.2008
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Managed scheduling for meeting rooms, maximizing usage while preventing conflicts or double bookings.
- Streamlined the check-in process for clients, resulting in improved efficiency and reduced waiting times.
Education
Certified - Flight Attendant
Centre Entertainer Aeronautic
06.2009
Certified - Modelling Protocol And Label
Academy John Casablanca
01.2007
Certified - Systems
Nueva Grenada Military University
05.2006
No Degree - English
Latin American Academy And Meyer Institute
05.2006
Skills
- Goal-Oriented
- Teamwork orientation
- Customer Service
- Professionalism and Ethics
- Motivating Teams
- Friendly, Positive Attitude
- Great multitasker
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Mountain Hyundai
07.2022 - Current
Mortgage Advisor
Bank Falabella
01.2020 - 02.2021
Insurance Agent
Scotiabank Colombia
11.2018 - 01.2019
Flight Attendant
Viva Colombia
08.2014 - 04.2017
Staff Manager
Aires Airline
01.2013 - 05.2014
Flight Attendant
Aries Airline
07.2009 - 01.2013
Coordinator
Sheraton Hotel - Business Centre
09.2007 - 06.2008
Certified - Flight Attendant
Centre Entertainer Aeronautic
Certified - Modelling Protocol And Label
Academy John Casablanca
Certified - Systems
Nueva Grenada Military University
No Degree - English
Latin American Academy And Meyer Institute
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