Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaime Boyer

Thessalon

Summary

Accomplished manager with 20 year track record of success encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

LCBO
06.2019 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.

Customer Service Representative

LCBO
12.2016 - 06.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Promoted company as superior provider committed to customer needs and satisfaction.

Supervisor-Census 2016

Government Of Canada
03.2016 - 08.2016
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Interviewed, hired and trained employees on new procedures and requirements.
  • Trained and led talented teams to surpass objectives.
  • Planned, organized and monitored resources to ensure efficient use of labor, equipment and materials.
  • Increased field productivity by 25% by accurately delegating tasks to over 21 employees.

Retail Operations Manager

Balta Imports
2003 - 2008
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Conducted inventory analysis to determine optimal stock levels.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
  • Responsible for day to day banking and deposits.

Education

Marketing

Georgian College
Barrie, ON
2005

Advertising

Georgian College
Barrie, ON
2003

Skills

  • Decision-making skill
  • Meticulously detail-oriented
  • Strong multi-tasking
  • Stock management
  • Inventory management
  • Superior organization ability
  • Staff training and development
  • Consistently meets sales goals
  • Bilingual in French and English

Certification

Smart Serve

First Aid certified

OSHA certification: Food Handling

LEAP

Timeline

Manager

LCBO
06.2019 - Current

Customer Service Representative

LCBO
12.2016 - 06.2019

Supervisor-Census 2016

Government Of Canada
03.2016 - 08.2016

Retail Operations Manager

Balta Imports
2003 - 2008

Marketing

Georgian College

Advertising

Georgian College

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Jaime Boyer