Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaime Ardon

Cambridge,ON

Summary

Dynamic and accomplished Director of Operations with over 7 years of expertise in operations, logistics, and inventory management. Recognized for delivering exceptional results through the development and implementation of innovative business strategies, driving productivity, profitability, and client satisfaction to new heights. Eager to leverage extensive background to seize new professional opportunities and continue delivering outstanding outcomes. Renowned for relentless entrepreneurial drive, consistently surpassing expectations in all endeavors. Results-driven business professional prepared for high-impact roles with extensive experience in shaping business strategies and fostering innovation. Strong focus on team collaboration and achieving results, adapting to changing needs. Demonstrated expertise in strategic planning and team leadership.

Overview

19
19
years of professional experience

Work History

Founder & Director of Operations

Green Haven Imports
01.2015 - Current
  • Led and managed all aspects of account management and sales development, specializing in direct trade coffee importation and distribution within a niche market in North America.
  • Achieved a sales increase of over 80% in the last 12 months through effective oversight and strategic decision-making.
  • Strengthened revenue by 150% year-to-date by establishing and nurturing strong relationships with customers and strategic partners.
  • Implemented innovative programs like the 'Adopt-a-lot' to provide a transparent purchasing and distribution model for the specialty coffee market.
  • Utilized digital channels, including Instagram, LinkedIn, and online directories, to prospect and cultivate relationships with potential accounts.
  • Conducted data analysis through Google Analytics to assess the success of web content and integrated key brand elements to further enhance brand presence.
  • Successfully coordinated a diverse workforce, including hiring part-time seasonal staff, outsourcing to skilled contractors, and utilizing third-party providers for critical functions such as social media marketing, logistics, client coordination, and graphic design.
  • Led a team of 2 to 5 employees in providing exceptional customer service by managing inventory logistics, tracking Bills of Lading, coordinating with export companies, submitting details to brokers, completing provider contracts, and compiling all necessary certifications for distribution territory.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Expanded the company''s geographical reach, opening new markets and increasing profitability.
  • Developed strong partnerships with key industry players, contributing to an increased market presence.
  • Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.

Co-founder and marketing manager

Cultura Co Inc
01.2016 - Current
  • Developed and executed a comprehensive brand strategy, resulting in increased brand awareness and customer engagement through social media and word-of-mouth advertising.
  • Transformed retail model to profitable online sales and e-commerce platform by expanding online presence and sales channels through effective social media and email marketing campaigns, resulting in a 50% sales growth within 12 months.
  • Achieved consistent annual sales revenue growth of 30% over a 5-year span through strategic online marketing campaigns and consulting services.
  • Managed and mentored temporary staff to ensure optimal productivity and alignment with business objectives, leading to higher conversion rates and increased customer retention.
  • Implemented on-page SEO optimization, customer analytics tracking, and comprehensive measurement and reporting of selected metrics to improve site performance and enhance search engine visibility.
  • Spearheaded the development and execution of comprehensive marketing strategies to drive brand awareness and increase customer acquisition, resulting in a 50% growth in annual revenue.
  • Led a cross-functional team of marketing professionals, overseeing all aspects of campaign planning, content creation, and digital advertising, leading to a 30% increase in website traffic and a 20% boost in conversions.
  • Implemented data-driven marketing analytics and customer segmentation techniques, optimizing targeting efforts and improving overall campaign ROI by 40%.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty.

Freelance English Instructor

The Water Mill School
10.2022 - 12.2024
  • Developed a comprehensive syllabus tailored specifically to the needs of intermediate students seeking to enhance their grasp of English for Business applications.
  • Designed and delivered engaging lessons that effectively facilitated language acquisition and fostered a deeper understanding of business communication within the English language.
  • Utilized effective teaching methodologies and resources to promote active participation and critical thinking among students, resulting in improved language proficiency and business-oriented communication skills.
  • Implemented various assessment strategies to evaluate student progress and adapt lesson plans accordingly, ensuring individualized attention and addressing specific learning needs.
  • Maintained a positive and inclusive learning environment conducive to effective language learning, fostering a collaborative atmosphere that encouraged students to actively engage in class discussions and activities.
  • Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
  • Taught English language to Intermediate level students in smaller classroom setting.

Sales associate

Gap Inc/Banana Republic
03.2006 - 12.2017
  • Led a training program for junior team members, utilizing NPS feedback to enhance the customer experience and boost sales turnover by 10% through effective communication.
  • Executed store opening and closing procedures, such as activating lights, arranging the cash wrap, conducting cash counts, and making deposits, guaranteeing a safe and customer-ready environment for the next shift.
  • Attained an impressive average annual sales exceeding $250,000, while consistently delivering exceptional customer service and product knowledge over 10 years as a part-time employee at a downtown location.

Team Supervisor

Nordia
01.2009 - 12.2010
  • Provided weekly reports to management on customer inquiries, including inquiry type, response time, and resolution, resulting in decreased overall response time and improved customer satisfaction.
  • Conducted call content reviews and audits to ensure adherence to proper procedures and identify areas for customer care improvement. Presented findings to internal and management teams in weekly meetings.
  • Led and supervised a team of 20+ customer service representatives, resulting in a 15% increase in customer satisfaction and significant decrease in customer hold times.
  • Utilized Microsoft CRM to track and audit customer service activities, identifying areas for improvement and providing ongoing coaching and feedback to the team.

Education

Bachelor of Arts - Communication And Film Studies

York University
Toronto, Canada
04.2008

Associate of Arts - Diploma

Seneca College
Toronto, Canada
04.2008

Skills

  • Leadership

  • Sales

  • Strategy

  • Performance Tracking

  • Relationship-building

  • Communication

  • Organizational

  • Cross-Functional Collaboration

  • Process Improvement

  • Prospecting and Lead Generation

  • CRM

  • Salesforce

  • Networking

  • Strategic partnerships

  • Business development

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Freelance English Instructor

The Water Mill School
10.2022 - 12.2024

Co-founder and marketing manager

Cultura Co Inc
01.2016 - Current

Founder & Director of Operations

Green Haven Imports
01.2015 - Current

Team Supervisor

Nordia
01.2009 - 12.2010

Sales associate

Gap Inc/Banana Republic
03.2006 - 12.2017

Bachelor of Arts - Communication And Film Studies

York University

Associate of Arts - Diploma

Seneca College

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Jaime Ardon