Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jaime Araiza

LONG BEACH,CA

Summary

Dynamic and dedicated professional with a strong background in customer service and animal care. Proven ability to enhance client satisfaction through effective communication and personalized attention. Skilled in animal handling and crisis intervention, demonstrating patience and adaptability in diverse environments. Committed to maintaining high standards of professionalism and client confidentiality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Professional Pet Sitter

Pet Waggin
07.2024 - Current
  • Provided attentive care to pets, ensuring safety and comfort during visits.
  • Administered medications and followed special dietary requirements for diverse pet needs.
  • Maintained detailed records of pet activities, health concerns, and owner instructions.
  • Executed daily walks and play sessions, promoting physical exercise and mental stimulation.
  • Communicated effectively with pet owners to update on pet status and address inquiries.
  • Adapted quickly to various pet behaviors, fostering trust and rapport with animals.
  • Implemented best practices for cleanliness in pet environments, enhancing overall hygiene standards.
  • Conducted initial consultations with potential clients to assess their specific needs and preferences.
  • Enhanced client satisfaction by providing personalized and attentive care to their pets.
  • Prepared food and water following instructions from pet owners.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Gave medication to pets following guidelines from owners.

Cashier

Bakers and Baristas
02.2024 - 07.2024
  • Provided exceptional customer service, ensuring guest satisfaction and timely delivery of orders.
  • Managed multiple tables efficiently, demonstrating strong multitasking abilities during peak hours.
  • Collaborated with kitchen staff to ensure accurate order preparation and presentation.
  • Assisted in training new team members on service standards and operational procedures.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Handled cash transactions accurately, ensuring proper reconciliation at end of shifts.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Behavior Technician

Autism Learning Partners, Downey CA
09.2023 - 01.2024
  • Implemented individualized behavior intervention plans to enhance client engagement and progress.
  • Collaborated with interdisciplinary teams to ensure consistent application of behavioral strategies.
  • Collected and analyzed data on client behaviors to track progress and adjust interventions accordingly.
  • Maintained accurate documentation of session notes, ensuring compliance with regulatory standards.
  • Facilitated communication between clients, families, and team members to reinforce treatment goals.
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.

Cashier

Home Depot
06.2023 - 08.2023
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Assisted customers with product inquiries, providing knowledgeable support to enhance shopping experience.
  • Maintained clean and organized checkout area to promote a welcoming environment for customers.
  • Collaborated with team members to streamline checkout procedures, improving overall service speed.
  • Operated point-of-sale systems accurately, managing daily cash register operations effectively.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Guest Services Associate

Aquarium of the Pacific
07.2019 - 04.2023
  • Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
  • Managed guest check-in and check-out processes, ensuring smooth transitions for visitors.
  • Assisted guests with booking modifications and special requests, enhancing overall satisfaction.
  • Coordinated with team members to maintain a clean, welcoming environment for all visitors.
  • Utilized reservation systems to track guest information and monitor room availability efficiently.
  • Developed familiarity with local attractions, providing guests with tailored recommendations to enhance their experience.
  • Trained new associates on standard operating procedures and customer service best practices.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Gave information about area attractions and provided directions.
  • Engaged guests entering facility and offered to assistance with wayfinding.
  • Assisted guests with special requests to ensure a memorable stay and exceptional service.
  • Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
  • Booked appointments, accepted payments and answered guest questions.
  • Provided guest relations, schedule development, data management and payment processing.
  • Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
  • Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
  • Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
  • Trained new Guest Services Associates on company policies and best practices, fostering a strong team environment focused on delivering exceptional service.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Maintained working knowledge of nightlife, local dining establishments and historic sites to share with guests.
  • Enhanced membership sales by providing excellent customer service and staff management.
  • Earned recognition for providing excellent customer service.

Education

Associate of Arts - Music Education

Long Beach City College
Long Beach, CA
05-2026

Skills

  • Strong communication skills
  • Animal handling expertise
  • Patience and calmness
  • Background check clearance
  • Professionalism and courtesy
  • Adaptability and resilience
  • Client confidentiality
  • Reliable transportation
  • Canine behavior
  • Special needs experience
  • Positive attitude
  • Customer service

Certification

CPR Certification 2023 to 2025

Food Handler Certification 2023 to 2026

California Driver's License 2023 to 2028

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Professional Pet Sitter

Pet Waggin
07.2024 - Current

Cashier

Bakers and Baristas
02.2024 - 07.2024

Behavior Technician

Autism Learning Partners, Downey CA
09.2023 - 01.2024

Cashier

Home Depot
06.2023 - 08.2023

Guest Services Associate

Aquarium of the Pacific
07.2019 - 04.2023

Associate of Arts - Music Education

Long Beach City College

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Jaime Araiza