Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jaima Vaillant

Oakville,ON

Summary

I am a motivated third-year student at Western University, seeking additional responsibilities during my academic break. I am an enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Joining your dedicated team would be an honour, and I am confident in my interpersonal skills to contribute to a welcoming work environment. Thank you for considering my application.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Richies' Family Restaurant
09.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Server

The Oakville Pump & Patio
09.2019 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Monaghan's Bar & Grill
05.2022 - 08.2022
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.

Events Staff Member

Western University
10.2021 - 04.2022
  • Directed and supervised event staff volunteers to maintain seamless event operations.
  • Collaborated with vendors to secure necessary event services and supplies.
  • Monitored and evaluated event operations to confirm continual compliance with regulations.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.

Barista

Qwench Juice Bar
04.2021 - 07.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Followed exact recipes for mixing and preparing beverage and food items.

Education

Bachelor of Arts - Media, Information, Technoculture

University of Western Ontario
London, ON
06.2025

Skills

  • Problem-Solving
  • Time Management and Organization Teamwork
  • Self-Motivated Willing to Learn
  • Customer Service and Rapport
  • Food Sales and Promotion
  • Cash Handling
  • Guest Satisfaction

Certification

Food Safety (04/2021 - Present)

Smart Serve Ontario (11/2021 - Present)

LANGUAGES English Full Professional Proficiency

Additional Information

  • Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks

Timeline

Server

Richies' Family Restaurant
09.2022 - Current

Server

Monaghan's Bar & Grill
05.2022 - 08.2022

Events Staff Member

Western University
10.2021 - 04.2022

Barista

Qwench Juice Bar
04.2021 - 07.2021

Server

The Oakville Pump & Patio
09.2019 - Current

Bachelor of Arts - Media, Information, Technoculture

University of Western Ontario

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