Jailyn Christine Acevez
Hayward
Summary
I have worked in internal medicine , cardiology and OB/GYN. . I am Enthusiastic about helping patients on getting the necessary support by obtaining authorizations, assist in scheduling, coordinating paperwork, and helping in away possible .I am detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Sutter Health
09.2023 - 02.2024
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Use Epic to schedule appointments.
Patient service Representative
FCPP Women’s Health Tenet, OB/GYN
12.2021 - 06.2023
- Check in/out patients , answer all incoming calls, preform eligibility, schedule patient appointments, coordinate all incoming referrals, collect any copays, surgery scheduling coordinator, authorization coordinator, patient benefit coordinator.
Medical assistant/ receptionist
Pleasanton Medical Group
03.2021 - 12.2021
- Check in/out patients , collect copays, preform EKG’s, administrate immunizations, take patient's vitals, follow up with patient regarding lab results, and answer all incoming calls.
- Obtained client medical history, medication information, symptoms, and allergies
- Sanitized, restocked, and organized exam rooms and medical equipment
- Completed clinical procedures and gathered patient data for interpretation by physician
- Called and faxed pharmacies to submit prescriptions and refills
Medical Records/Rehab aide
VibrantCare Rehabilitation San Leandro
10.2019 - 06.2020
- Check in patients, Schedule patients, check patients authorization ,collect copays, prep patients charts, and verify patient's health insurance.
BDC office / Cashier
Toyota Sunnyvale
10.2017 - 05.2018
- Performed cash, card and check transactions to complete customer purchases.
- Answered customer inquiries and clarified details regarding charges.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Welcomed customers and helped determine their needs
Education
Vocational - Medical Assistant - Medical Assisting
Unitek College - Hayward
Hayward, CA06.2019
High School Diploma -
James Logan High School
Union City, CA06.2015
Skills
- Medical terminology
- Patient care
- Petty Cash Management
- HIPAA Guidelines
- Medical Billing Procedures
- Patient Registration
- Electronic Medical Record Software
- Appointment Schedule Management
- Patient Scheduling
- Patient Reception Management
- Organization and Time Management
- Healthcare Administration
Accomplishments
- Certifications:
- CPR certified as of 09/06/2019
- Bloodborne Pathogen Certification training
References
Cadence Jackson - ( Personal reference) - (510) 706-4607
Claudia Bui - (Former Co Worker ) Known - (925) 980-7979
Maryissa Nguyen (Former Co Worker ) - (831) 240-7224
Marina Peet (Previous Supervisor) - (510) 304-5657
SOFTWARE SYSTEMS
Below are the Software Systems I have experience with:
- Excel, microsoft , Nextech EMR . Epic EMR, Athena EMR , Practice fusion EMR , and google suite.
- Insure eligibility systems: Cigna provider portal , Avality , Medicare Nordian portal , John Muir Epic portal , and United Health Care provider portal.
Timeline
Patient Service Representative
Sutter Health
09.2023 - 02.2024
Patient service Representative
FCPP Women’s Health Tenet, OB/GYN
12.2021 - 06.2023
Medical assistant/ receptionist
Pleasanton Medical Group
03.2021 - 12.2021
Medical Records/Rehab aide
VibrantCare Rehabilitation San Leandro
10.2019 - 06.2020
BDC office / Cashier
Toyota Sunnyvale
10.2017 - 05.2018
Vocational - Medical Assistant - Medical Assisting
Unitek College - Hayward
High School Diploma -
James Logan High School
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