Jaillie Patiga
Surrey,BC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Customer Service Representative
One Click Virtual Support
Philippines, Manila
02.2022 - 01.2024
- Supported sales team members to drive growth and development.
- Provided technical assistance to customers regarding products and services.
- Updated databases with new and modified customer data.
Baby Sitter
Annalou Jadulco
Philippines, Leyte
05.2019 - 01.2022
- Provided direct-care services for children of varying ages.
- Administering medication when needed according to parent instructions.
- Met and communicated regularly with parents to discuss children's activities and development.
- Organized creative activities to develop children's physical, emotional and social growth.
Caregiver/Housekeeper Aide
Lee Tien Tsin
Hongkong, Kowloon
07.2018 - 04.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Laundered clothing and bedding to prevent infection.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Monitored health and well-being of clients and reported significant health changes.
Banking Analyst
Teleperformance
Philippines, Cebu
07.2016 - 01.2017
- Assisted with the development of policies and procedures designed to enhance operational efficiency within the banking sector.
- Prepared presentations highlighting important topics related to banking analytics such as market segmentation or customer segmentation strategies.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
Education
Associate of Arts - Healthcare
Collegio De La Salle
Tacloban City03-2016
Skills
- Early Childhood Education
- Behavior Management Techniques
- CPR Training
- Homework Assistance
- Activity Planning
- Schedule Management
- Child Supervision
- Light Housekeeping
- Behavior Monitoring
- Exercise and Outdoor Activities
- Meal and Snack Preparation
- Emergency Response
Certification
- Basic Life Support Training for Health Care Providers
- Clinical exposure in Obstetric Ward, Surgical Ward, Pediatric Ward, Medical Ward, and Emergency Room
- Domestic Course Training
- Geriatric Care and Care for the Sick and Disabled Training
- National Certificate II in Care giving
- National Certificate II in Domestic work
- Standard First Aid Training for Health Care Provider
Languages
English
Full Professional
References
References available upon request.
Timeline
Virtual Customer Service Representative
One Click Virtual Support
02.2022 - 01.2024
Baby Sitter
Annalou Jadulco
05.2019 - 01.2022
Caregiver/Housekeeper Aide
Lee Tien Tsin
07.2018 - 04.2020
Banking Analyst
Teleperformance
07.2016 - 01.2017
Associate of Arts - Healthcare
Collegio De La Salle
- Basic Life Support Training for Health Care Providers
- Clinical exposure in Obstetric Ward, Surgical Ward, Pediatric Ward, Medical Ward, and Emergency Room
- Domestic Course Training
- Geriatric Care and Care for the Sick and Disabled Training
- National Certificate II in Care giving
- National Certificate II in Domestic work
- Standard First Aid Training for Health Care Provider
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