Jailene Escobar
Davis
Summary
Experienced professional with a proven track record in serving clients and delivering exceptional results. Demonstrated ability to provide top-notch customer service and build strong relationships, ensuring high levels of client satisfaction. Utilizing industry knowledge and expertise to effectively address client needs, and consistently exceeding expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
IHOP
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Beauty Consultant/General Merchandise Expert
Target
10.2019 - 08.2021
- Stocked shelves, racks and bins with new or transferred merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stamped price tags on merchandise, referring to official price lists.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Maintained records related to sales for store management.
- Explained goals and expectations required of trainees.
- Monitored, evaluated and recorded training activities or program effectiveness.
Technician, Activities Assistant
Lynwood HealthCare Center
01.2016 - 01.2017
- Kept activities spaces organized, clean and tidy.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Upheld positive quality of life standards for residents of all ability levels.
- Helped residents participate in activities with basic and advanced mobility support.
- Coordinated musical guests, movies and other types of resident entertainment.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Education
Bachelor's of Arts - Sociology
University of California
Davis, CA12.2024
Skills
- Goal setting
- Product Knowledge
- Sales Expertise
- Stocking and Replenishing
- Upselling
- Problem-Solving
- Customer Service
- Retail Loss Prevention
- Money Handling
- Sales Training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Food handler certification
Timeline
Server
IHOP
10.2024 - Current
Beauty Consultant/General Merchandise Expert
Target
10.2019 - 08.2021
Technician, Activities Assistant
Lynwood HealthCare Center
01.2016 - 01.2017
Bachelor's of Arts - Sociology
University of California
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