Jaila Ulbert
Ottawa,Canada
Summary
Customer-focused and adaptable professional with over two years of experience in delivering exceptional service in dynamic, fast-paced environments. Known for building trust, solving challenges creatively, and fostering positive experiences that leave lasting impressions. Skilled in communication, multitasking, and teamwork, with a proven ability to thrive under pressure while maintaining a warm, approachable demeanor. Eager to bring a solutions-driven mindset and a passion for excellence to any team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
06.2022 - Current
- Worked excellent under pressure and in fast paced environments, preparing high-quality food and beverages with speed and accuracy
- Supervised night shifts, managed closing procedures, and handled important tasks such closing cashes.
- Developed strong customer service skills, greeted customers in a friendly and courteous manner and addressed and resolved customer complaints in polite and professional manner.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members, fostering a collaborative and efficient work environment.
- Kept work areas clean, organized, and safe to promote efficiency and food safety.
Volunteer – Academic Tutor
.
10.2022 - 02.2023
- Tutored grade7 students, simplifying complex problems to boost confidence and understanding
- Demonstrated exceptional communication skills to adapt teaching methods for individual needs
- Built trust with students and families, fostering positive and supportive learning environments
Education
Bachelor of Science - Biology
Carleton University
Ottawa, ON04-2028
High School Diploma -
Glengarry District High School
Alexandria, ON06.2024
Skills
- Exceptional Guest Service and Relationship Building
- Efficient Multitasking in Fast-Paced Environments
- Problem Solving and Conflict Resolution
- Team Collaboration and Leadership
- Smart Serve Certified and Beverage Service Expertise
- Attention to Detail in Cleanliness and Quality Standards
- Effective Communication and Interpersonal Skills
- Adaptability to New Technologies and Dynamic Workflows
Certification
- Smart Serve Certified
- WHMIS
- Ladder Safety
Timeline
Volunteer – Academic Tutor
.
10.2022 - 02.2023
Team Member
Tim Hortons
06.2022 - Current
Bachelor of Science - Biology
Carleton University
High School Diploma -
Glengarry District High School
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