Summary
Overview
Work History
Education
Volunteer Experience
Certification
Referencesavailable
Languages
Affiliations
References
Timeline
Generic

JAIJEET SINGH DHALIWAL

Kelowna,Canada

Summary

Motivated and energetic individual with experience providing people with quality Customer Service Proven ability to build a strong rapport with individuals from various age groups, backgrounds and cultures Fluently communicates with others in English Enjoys learning new concepts and adapts well to new environments

Overview

7
7
years of professional experience
1
1
Certification

Work History

Armoured Truck Guard- Full Time

Brinks
Kelowna, British Columbia
06.2023 - Current
  • Ensured secure transport of money between locations, while maintaining a high level of security awareness.
  • Reported any suspicious activities or incidents immediately upon discovery.
  • Responded quickly to emergency situations and provided support as needed.
  • Maintained strict adherence to safety protocols and cash handling procedures.
  • Verified the accuracy of incoming and outgoing funds using established procedures.
  • Collaborated with other law enforcement agencies as required by protocol.
  • Documented all activities accurately in logbooks according to company policy.
  • Performed regular maintenance on assigned vehicle, including checking fluid levels, tire pressure.
  • Operated specialized surveillance equipment such as radios, scanners, GPS systems.
  • Observed safe driving practices at all times while operating company-owned vehicles.
  • Performed daily inspections of vehicle and equipment prior to each shift.

Mobile Patrol Security Guard- Casual

Vadium Security
Kelowna, British Columbia
02.2023 - Current
  • Communicated effectively with colleagues, supervisors, and law enforcement personnel as needed.
  • Conducted regular patrols of assigned areas to identify any suspicious activity or security breaches.
  • Identified potential threats or risks to the property or personnel before taking appropriate action.
  • Performed routine checks of access points such as doors and gates to ensure they are properly secured.
  • Responded quickly to emergency situations by calling for backup if necessary.

Assistant Supervisor at Mall Security- Full Time

Paladin Security
Kelowna, British Columbia
01.2023 - Current
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Reviewed incident reports submitted by subordinates for accuracy and completeness.
  • Monitored security operations to ensure compliance with established procedures and standards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Checked for safety hazards and took corrective action when necessary.
  • Performed first aid and CPR when necessary during emergency situations.

Front Desk

World Gym
Kelowna, BC
09.2022 - 01.2023
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Greeted visitors and provided them with assistance.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Night Auditor

Kanata Hotel
Kelowna, BC
09.2022 - 01.2023
  • Updated guest profiles on computer systems as needed with current contact information.
  • Monitored security cameras throughout the night shift to ensure safety of guests and staff members.
  • Conducted regular inspections of public areas to maintain cleanliness standards.
  • Processed payments for all guest transactions accurately and efficiently.
  • Assisted guests with inquiries regarding local attractions, restaurants, transportation.
  • Completed end-of-shift paperwork such as incident reports and cash reconciliations.
  • Answered incoming calls promptly while maintaining courteous telephone etiquette.

Seasonal Department Manager

Canadian Tire
Castlegar, BC
04.2020 - 08.2022
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Ensured compliance with company policies and relevant regulations.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Resolved customer complaints and issues promptly and professionally.
  • Lead and manage a team of 10 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Conducted regular performance reviews to monitor progress of individual employees.

Hotel Night Auditor

Surestay Hotel by BW
Castlegar, BC
02.2021 - 03.2022
  • Prepared daily financial reports to ensure accurate account balances.
  • Updated guest profiles on computer systems as needed with current contact information.
  • Monitored security cameras throughout the night shift to ensure safety of guests and staff members.
  • Conducted regular inspections of public areas to maintain cleanliness standards.
  • Processed payments for all guest transactions accurately and efficiently.
  • Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
  • Assisted guests with inquiries regarding local attractions, restaurants, transportation.
  • Answered incoming calls promptly while maintaining courteous telephone etiquette.

Team Leader

Mcdonalds
Castlegar, BC
11.2017 - 06.2020
  • Maintained a positive work environment that promoted collaboration between team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assisted with inventory management duties such as tracking product levels in storage areas or walk-in coolers and freezers.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Checked the quality of raw and cooked foods to ensure that standards were met.

Education

Liberal Arts and Sciences -

Selkirk College
Castlegar, BC
04.2019

Higher Secondary School -

Sant Isher Singh Public School
Mohali
05.2015

Volunteer Experience

Kelowna General Hospital, Kelowna, Information Desk, 05/01/23, Till Date

Certification

  • Standard First Aid With CPR C and AED
  • Basic and Advance Security Worker Licence
  • Armoured Car Guard
  • Firearms Licence - PAL/RPAL
  • Authorization to Carry Restricted Firearms- Brinks Canada
  • MOAB Trained

Referencesavailable

True

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Affiliations

  • Volunteer at Kelowna General Hospital

References

References available upon request.

Timeline

Armoured Truck Guard- Full Time

Brinks
06.2023 - Current

Mobile Patrol Security Guard- Casual

Vadium Security
02.2023 - Current

Assistant Supervisor at Mall Security- Full Time

Paladin Security
01.2023 - Current

Front Desk

World Gym
09.2022 - 01.2023

Night Auditor

Kanata Hotel
09.2022 - 01.2023

Hotel Night Auditor

Surestay Hotel by BW
02.2021 - 03.2022

Seasonal Department Manager

Canadian Tire
04.2020 - 08.2022

Team Leader

Mcdonalds
11.2017 - 06.2020

Liberal Arts and Sciences -

Selkirk College

Higher Secondary School -

Sant Isher Singh Public School

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JAIJEET SINGH DHALIWAL