Jaidyn Hensel
Summary
Experienced in managing front desk activities and creating a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledgeable in effective communication techniques and customer service principles. Diligent worker with a proven track record in managing office operations and providing comprehensive administrative support. Demonstrates ability to streamline office processes and aid in project coordination. Known for effective communication and multitasking skills. Motivated professional with extensive experience in customer service, sales, and administrative tasks.
Overview
7
7
years of professional experience
Work History
Construction Worker
MAJA Construction Inc, Okotoks AB
01.2018 - 12.2023
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Crew Member
McDonald's, Okotoks AB
09.2020 - 02.2021
- Plenty of experience in customer service and making customers a number one priority in the restaurant.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated cash register to ring up final bill and process various forms of payment.
Assistant Manager
Dairy Queen, Okotoks AB
03.2021 - 11.2022
- Added experience to customer service and different types of POS systems
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Delivery Driver
Domino's, Okotoks AB
02.2023 - 06.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers.
Hostess and Expo
Canadian Brewhouse, Mahogany Calgary
04.2023 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Administrative Assistant
PDS Fire and Security Inc, Calgary AB
07.2023 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Server
Amedeo's Italian Bistro, Okotoks AB
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School -
Okotoks Composite High School
05.2023
Skills
- Attention to detail
- Data entry
- Team collaboration
- Customer service
- Computer skills
- Microsoft Apps (Excel, Word, Outlook)
- Time management
- Filing
- Critical thinking
- Strong problem solver
Timeline
Server
Amedeo's Italian Bistro, Okotoks AB
11.2024 - Current
Administrative Assistant
PDS Fire and Security Inc, Calgary AB
07.2023 - 02.2025
Hostess and Expo
Canadian Brewhouse, Mahogany Calgary
04.2023 - 07.2023
Delivery Driver
Domino's, Okotoks AB
02.2023 - 06.2023
Assistant Manager
Dairy Queen, Okotoks AB
03.2021 - 11.2022
Crew Member
McDonald's, Okotoks AB
09.2020 - 02.2021
Construction Worker
MAJA Construction Inc, Okotoks AB
01.2018 - 12.2023
High School -
Okotoks Composite High School
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