Jaidev Nair

• Responsible for all daily operations to include schedule creation in order to provide the highest customer service and product available.
• Supported Emergency social service program of Government of British columbia during Lytton wildfire and Meritt flood by serving more than 300 evacuees on daily basis per meal.
• Answer phones to resolve customer issues and also establishes, maintains, processes, and updates files, records, certificates, and/or other documents for future references.
• Increased delivery portal score from 6.9 to 9.3 which leads to increase in delivery orders.
• Implemented inventive marketing strategies to drive increased sales with minimal impact on labor budgeting.
• Responsible for revenue management, monthly P&L reports, and daily bank deposits.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

Cluster Head-Operations(UAE) Projects - Carrefour hypermarkets,Hotels and Residential properties .

• Overseeing the recruitment, training and development of all Soft Services staff.
• Handled huge numbers of incoming and outgoing calls to maintain client relationship and satisfaction.
• Provided clerical/administrative support to all sub departments for smooth operations.
• Development of operational procedures.
• Managing excellent relationships with Clients, Suppliers and Partners.
• Supporting the development of the business wide Soft Services initiatives and innovations.
• Auditing Soft Service-related activities across the business to ensure industry best practice and standards.
• Supporting the operational delivery teams with cost reduction strategies, contract management plans and customer improvement plans.
• Developing the strategic direction of the Soft Services department to continuously improve operational excellence and organizational effectiveness.

Projects- Damac properties (Damac Maison hotels) / Marriott Autograph hotels.

• Coordinating and leading a teams of staff to cover various areas

• Responsible for the management of services and processes.

• Overseeing all the activities of housekeeping department and staff: regarding maintenance and cleanliness of rooms, public area, owner apartments and parking areas.

• Undertaking inspection of all the areas frequently with supervisor/managers in order to make sure the quality of service has been maintained as per the client standards.

• Comparing costs for required goods and services to achieve maximum value.

• Emphasis guest and client satisfaction on all meeting and focus on continuous improvement

• Building and maintaining excellent rapport with clients, customers, sub contractors and sub ordinates