JAIDEN SHOUSHOUNOVA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Product Manager
URstore Enterprises Ltd
02.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management while developing and updating spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using Moneris to facilitate on-time payment..
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Coordinated project planning and execution with team members and team leads.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve sales and retail targets.
Theater Manager
Cineplex Metropolis
07.2020 - 06.2022
- Promoted positive customer experience through day-to-day supervision and management of building.
- Managed daily operations of stock organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Worked directly with General Manager to discuss strategy and rectify ongoing issues.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Monitored over 80 employees' day-to-day activities and made plans to rectify issues resulting in customer satisfaction and workplace safety.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Cast Member
Cineplex Entertainment
11.2019 - 07.2020
- Operated POS cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs..
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained energy and enthusiasm in fast-paced environment.
- Served customers and followed outlined steps of service.
- Participated in team-building activities to enhance working relationships.
Cashier
Metro Grocery Store
07.2017 - 09.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Used POS system to enter orders, process payments and issue receipts.
Field Director
Quinte Laser Tag Inc.
06.2013 - 09.2017
- Supervised children ages 8-16 with laser tag equipment and safety.
- Guided guests through safety briefings and how to use the gear for groups of 15-200 people
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Summer Cheerleader Coach
Pegasus Cheer Athletics
07.2016 - 01.2018
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Taught range of sport-specific skills with optimal safety standards.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Participated in regular training courses to keep up-to-date with new teaching methods and developments.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
Camp Counselor
Vacation Bible School Camp
08.2014 - 01.2018
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
Library Youth Leader
Trenton Public Library
09.2013 - 01.2016
- Performed basic book reshelving and obtained items from book drop.
- Greeted visitors, answered questions and made book recommendations across subjects and genres.
- Coordinated with local school districts to develop summer reading programs.
- Worked with children of varying age, interest, skill and developmental levels.
- Coordinated, implemented and evaluated leadership program and related activities to promote beneficial outcomes.
- Assisted librarian with group management and document coordination to maintain positive learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
Grade 12 -
Diploma - Professional Hair Styling Part-Time
Blanche MacDonald Centre
Vancouver, BC02.2024
Diploma - Fashion Design
Lasalle College Vancouver
Vancouver, BC12.2021
High School Diploma -
Holy Redeemer Academy
Trenton, ON06.2019
Skills
- Program File Distribution
- Mail Management
- Employee Training
- Report Analysis
- Customer Service
- CRM Software
- Critical Thinking
- Spreadsheet Development
- Telephone Reception
- Database Entry
- Billing and Invoicing
- Inventory Management
- PC Proficiency
- Advanced MS Office Suite Knowledge
- Administrative Support
- Customer and Client Relations
Certification
First aid certified and CPR/AED Level C.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Administrative Assistant/Product Manager
URstore Enterprises Ltd
02.2021 - Current
Theater Manager
Cineplex Metropolis
07.2020 - 06.2022
Cast Member
Cineplex Entertainment
11.2019 - 07.2020
Cashier
Metro Grocery Store
07.2017 - 09.2019
Summer Cheerleader Coach
Pegasus Cheer Athletics
07.2016 - 01.2018
Camp Counselor
Vacation Bible School Camp
08.2014 - 01.2018
Library Youth Leader
Trenton Public Library
09.2013 - 01.2016
Field Director
Quinte Laser Tag Inc.
06.2013 - 09.2017
Grade 12 -
Diploma - Professional Hair Styling Part-Time
Blanche MacDonald Centre
Diploma - Fashion Design
Lasalle College Vancouver
High School Diploma -
Holy Redeemer Academy
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