JAIDEN SANMARTI
San Diego
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Host
Cowboy Star
San Diego, CA
08.2025 - Current
- Plan and continuously manage guest seating arrangements via OpenTable to optimize flow
- Monitor/manage the Bar Waitlist throughout the evening
- Personalize the guest experience to make their visit extra special
Team Lead
Chick-Fil-A
La Mesa, CA
08.2023 - 01.2026
- Hold Team Members accountable to daily expectations
- Effectively train and develop team members in the FOH
- Fostered exceptional guest experiences by actively addressing feedback and enhancing the welcoming atmosphere
Uber Eats Delivery Driver
Uber
San Diego, CA
10.2022 - 04.2024
- Delivered delicious meals to customers in a timely manner, consistently receiving positive feedback for outstanding service
- Engaged with customers over the phone to understand their needs and deliver tailored solutions, enhancing satisfaction
- Provided empathetic support to customers, effectively resolving issues and enhancing overall satisfaction through attentive and understanding service
Host
Chili's
Santa Clarita, CA
08.2021 - 08.2022
- Warmly greeted and seated guests, ensuring a welcoming atmosphere
- Delivered precise wait time estimates, boosting service efficiency
- Regularly organizing and cleaning the reception area, enhancing visitor experience
Education
Bachelor of Applied Arts - Theatre Arts
San Diego State University
San DiegoSkills
- Proficient in the OpenTable software
- Exceptionally comfortable working in fast-paced environments
- Leading by example
- Being an efficient and skillful problem solver
- Adept with communicating with customers, and coworkers, in a respectful manner
Languages
Spanish
Professional Working
Timeline
Host
Cowboy Star
08.2025 - Current
Team Lead
Chick-Fil-A
08.2023 - 01.2026
Uber Eats Delivery Driver
Uber
10.2022 - 04.2024
Host
Chili's
08.2021 - 08.2022
Bachelor of Applied Arts - Theatre Arts
San Diego State University