Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JAIDEN PABLA

Brampton,ON

Summary

Motivated and results-driven professional with over 2 years of experience in inbound customer support, client relationship management, and sales-focused communication. Proven ability to build rapport, handle objections, and deliver tailored solutions that drive customer satisfaction and business growth. Skilled in upselling, consultative conversations, and achieving performance metrics, with a consistent track record of exceeding expectations. Tech-savvy, trilingual (English, Hindi, Punjabi), and committed to delivering outstanding service while maximizing revenue opportunities.

Overview

3
3
years of professional experience

Work History

Customer Technical Support

Rogers
04.2021 - 09.2022
  • Handled high-volume inbound calls, delivering empathetic solutions and maintaining a 98% call quality score.
  • Consistently achieved first-call resolution through active listening, objection handling, and tailored troubleshooting.
  • Boosted customer satisfaction scores by clearly setting expectations and following up with timely updates.
  • Supported team success by creating custom troubleshooting scripts, improving new hire performance and upsell opportunities.
  • Ensured strict PIPEDA compliance while documenting cases in CRM systems.

Paralegal Assistant

Envyro
11.2023 - 05.2024
  • Maintained ongoing client communication, ensuring expectations were clearly set and updates provided promptly.
  • Coordinated between clients and multiple stakeholders, balancing competing deadlines to achieve successful outcomes.
  • Digitized and organized 100+ case files, improving workflow efficiency and demonstrating adaptability with new technology.

Paralegal Intern

Sooch Law
06.2024 - 09.2024
  • Conducted client intake interviews, building rapport and identifying needs — skills directly transferable to inbound sales conversations.
  • Managed 35+ client files, ensuring professional communication, accuracy, and timely updates to maintain trust and satisfaction.
  • Negotiated with clients and opposing parties, applying objection-handling and persuasive communication strategies.
  • Drafted professional correspondence and summaries, strengthening written and verbal communication skills.

Education

Honours Bachelor - Paralegal Studies

Humber College
Toronto, ON
04.2025

Skills

  • Sales & Customer Service: Inbound Call Handling Upselling & Cross-Selling Objection Handling Customer Retention Consultative Selling
  • Communication: Active Listening Rapport Building Persuasive Speaking Negotiation Conflict Resolution Bilingual: English & Punjabi
  • Technical Proficiency: CRM & Case Management Systems Microsoft Office Suite Remote Collaboration Tools 70 WPM Typing Windows 11 & Networking Setup
  • Professional Strengths: KPI Achievement Deadline Management Attention to Detail Team Collaboration Client Relationship Management

Languages

English
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Paralegal Intern

Sooch Law
06.2024 - 09.2024

Paralegal Assistant

Envyro
11.2023 - 05.2024

Customer Technical Support

Rogers
04.2021 - 09.2022

Honours Bachelor - Paralegal Studies

Humber College

Similar Profiles

CREATE PROFILE
JAIDEN PABLA